System Administrator

Roles and responsibilities

The System Administrator is responsible for the installation, configuration, maintenance, and reliable operation of computer systems, servers, and networks. The role involves ensuring the performance, security, and availability of IT systems and services to meet the operational needs of the organization.

• Install, configure, and maintain operating systems, software, and hardware.
• Set up and manage servers, networks, and other IT infrastructure components.
• Configure system security settings and ensure compliance with company policies.
• Manage Windows Active Directory and Group Policy services.
• Monitor system performance and ensure high availability and reliability.
• Perform regular system backups, updates, and patches.
• Troubleshoot hardware, software, and network issues, providing timely and effective solutions.
• Manage user accounts, permissions, and access rights according to best practices.
• Maintain system documentation and IT asset inventories.
• Manage and respond to incidents, including coordinating with other IT staff to address issues.
• Analyze system performance and recommend improvements.
• Automate routine tasks using scripting and tools to enhance efficiency.
• Develop and maintain disaster recovery plans for critical systems.
• Collaborate with other IT team members, departments, and vendors to address technical needs.
• Provide technical support and guidance to end-users. o Communicate effectively with non-technical stakeholders about system issues and solutions.
  

Required Qualification

• Bachelor's degree in Computer Science
• Relevant certifications (CompTIA Server+, Microsoft Certified: Azure Administrator, MCSE) are a plus.
• Minimum of 5 years of experience in System admin role.
  

Required Professional Skills

• Strong knowledge of operating systems (Windows, Linux) and server management.
• Understanding of networking protocols (TCP/IP, DNS, DHCP) and network security.
• Hands-on with scripting languages (PowerShell, Bash).
• Strong communication skills, both written and verbal.
• Experience in virtualization and cloud platforms.
• Strong analytical and troubleshooting skills.

Desired candidate profile

1. Requirement Gathering and Analysis

• Business Requirement Analysis: Working closely with stakeholders (business leaders, end-users, etc.) to understand their needs and business requirements. Analyzing these requirements and translating them into clear, actionable system specifications.
• Documentation: Documenting detailed business and system requirements, functional specifications, use cases, and user stories. This ensures clarity in communication between stakeholders and technical teams.
• Feasibility Analysis: Evaluating the feasibility of proposed solutions by analyzing costs, benefits, and potential impacts on current business operations and IT infrastructure.

2. System Design and Solution Development

• System Design: Collaborating with IT professionals, such as software developers and architects, to design and customize solutions that meet business needs. This may involve designing workflows, interfaces, and data management systems.
• System Prototyping: Building and testing prototypes or mockups of systems and applications to demonstrate how they will function in real business scenarios.
• System Configuration: Configuring and modifying off-the-shelf software or enterprise solutions to suit business-specific requirements.

3. Project Management

• Project Planning: Managing or contributing to the planning of projects, defining scope, resources, timelines, and deliverables to ensure that the implementation of new systems or changes to existing systems is completed successfully.
• Stakeholder Communication: Serving as the primary point of contact between business stakeholders and the IT development team to ensure that both sides are aligned and informed throughout the project lifecycle.
• Risk Management: Identifying potential risks related to system implementation or upgrades and working with teams to mitigate or resolve those risks.

4. Data Analysis and Reporting

• Data Analysis: Analyzing business data to identify trends, inefficiencies, and areas for improvement. Using this analysis to recommend system changes that will optimize business operations.
• Reporting and Dashboards: Designing and creating reports or dashboards that provide meaningful insights to management. This may include performance metrics, KPIs, or other relevant data that helps drive decision-making.
• Database Management: Ensuring that the data structure in the systems is organized and accessible, facilitating ease of reporting and decision-making.

5. Business Process Improvement

• Process Optimization: Identifying inefficiencies in current business processes and recommending improvements. This might involve automating manual tasks or redesigning workflows to be more streamlined and effective.
• Workflow Design: Analyzing and designing workflows to ensure systems are properly supporting business operations and aligning with strategic goals.
• Change Management: Helping organizations manage changes in their business processes by ensuring that both users and systems can smoothly transition to new processes or technology solutions.