Customer Service Agent
Customer Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Identify and understand customer needs to consistently provide a high quality service.
Follow clear instructions and guidelines to investigate resolve and process high volume customer enquiries in a timely and effective manner.
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
Provide accurate information on products and services to clients to ensure consistency across the organization.
Promote and crosssell the UK clients products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
Operate customer related information systems to maintain and secure records.
Contribute to the success of the team and the business by achieving personal targets.
Adhere to the company and department standards policies and procedures.
Qualifications :
Grade 12 / Matric
Minimum of 6 months call center experience in a service environment
UK call center experience advantageous
Additional Information :
Required Skills:
Computer literacy
Proficient in MS Word Email and good typing speed
Neutral accent with excellent verbal and written English communication skills
Competencies:
Customer service orientation
Results driven
Quality focus
Ability to work under pressure
Ability to adapt to constant changes
Ability to work in teams
Empathetic
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
