Customer Care Support Team Lead
Customer Care Support Team Lead
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements
1. Strategic Customer Relationship Management: Collaborates with CCAMs to align technical support with customer account strategies enhancing customer loyalty.
2. Feedback Loop Integration: Manages a structured process for actionable customer feedback improving service quality and satisfaction.
3. Crossfunctional Collaboration: Works with other departments for cohesive project management and strategic initiative execution.
4. Customer Success Projects Leadership: Leads projects that align technical capabilities with customer business goals.
Benefits
Experience: Proven track record in business development, in tech or related fields. Expertise: In-depth knowledge of business development strategies and sales processes. Industry Knowledge: Understanding of technology trends and benefits of managed services. Communication: Excellent verbal and written communication skills. Relationship Building: Strong interpersonal skills and ability to build trust. Analytical Thinking: Strong analytical and problem-solving skills. Results-Oriented: Ability to meet or exceed targets and drive revenue growth. Adaptability: Flexibility to navigate fast-paced environments. Consulting Skills: Experience in providing strategic advice and tailored solutions. Education: Bachelor's degree in relevant field; certifications advantageous.
Employment Type
Full Time
