Senior Manager Customer Service
Senior Manager Customer Service
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Job Description
The role will be supervising guiding and motivating team members to work together and independently ensuring the delivery of quality outputs within defined SLAs. Team leaders will ensure associates are fully engaged so the business can run smoothly. Team leaders will organise and delegate workload as well as monitoring SLA and identifying risks both in delivery and overall landscape within the hub. The team leaders will liaise with COE support functions to implement automation and training initiatives as well as process improvement and cost saving measures.
What youll do:
Create and lead a high performing team with an open communication culture
Set clear team goals and ensure they are met
Delegate tasks and set deadlines
Oversee daytoday operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risktaking
Identify areas and opportunities for improvements
Were looking for people who have:
Bachelor/Master of Marketing Economics or related field or technical/engineering studies delivered in English
Proven experience of 810 Years
3 Years in CPG industry
Strong numerical and analytical skills
Very good knowledge of Microsoft Excel (pivot tables vlookup conditional functions conditional formatting chart building and formatting); knowledge of VBA is an asset PowerPoint
Proven work experience of at least 5years as a team leader or supervisor
CPG experience
Indepth knowledge of performance metrics
Good reporting skills MS Excel BI Tools and CRM
Excellent communication and leadership skills
Organizational and timemanagement skills
Decisionmaking skills
Multitasking and managing multiple high priority tasks
Problem solving skills
Estimation and time management
Proactive flexible and selfmotivated attitude
Strong communication skills ability to document present and educate others
Willingness to take ownership and see projects to completion
Ability to anticipate the bigger picture and are holistic by nature
Experience and desire to create process documentation
Fluent communication in English verbal and written (at least C1 level)
Resultsoriented personality and ability to work to tight deadlines
Good time and workload management skills
Ability to work both independently and as a team player
Experience in working in a virtual environment and in a multicultural setting
Diligence and attention to detail
At NIQ were dedicated to providing more than just a jobwe offer you the opportunity to own your story. As part of our team youll enjoy a range of benefits designed to support your wellbeing and career development. From comprehensive healthcare packages to opportunities for ongoing learning and advancement were committed to helping you thrive. Join us and experience Life at NIQ!
- Comprehensive Health Care and Life Insurance
- Free Employee Assistance Programs (EAP) NIQ offers support to all associates and their families for their emotional wellbeing trough professional timely and confidential counselling services on issues related to everyday concerns & problems overcome emotional challenges and maintain a healthy and balanced lifestyle.
- Bestin class Diversity & Inclusion program with opportunity to join one of our Employee Resource Groups
- Free LinkedIn Learning access that helps you discover and develop business technologyrelated and creative skills through over 20000courses available in 7 languages
- Access to formal mentoring program
- Pension plan
- Parental Leave
- Vacation and Volunteer time off
- Flexible working environment hybrid policy
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View.
NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population. For more information visit NIQ.com.
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Why NIQ India Private Limited is a Great Place To Work
India continues to stand out as one of the largest and fastestgrowing developing economies globally offering NIQ a significant opportunity. It is imperative that we prioritize India as a key investment market not only for our business growth but also for the personal and professional development of our team members. To fully harness the potential of this market expand our operations effectively and realize our growth objectives we have developed an exciting plan tailored specifically for India. Together well unlock the full potential of this thriving market creating an environment where everyone can thrive and contribute to our collective success. Join us in envisioning the exhilarating journey and ambitious goals ahead.
Our Commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
Want to keep up with our latest updates
Follow us on: LinkedIn Instagram Twitter Facebook
Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
