Research Executive
Research Executive
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Job Description
NielsenIQ Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data science and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service.
RESPONSIBILITIES
- Support daytoday contacts at the client contributing to the achievement of client satisfaction targets
- Build effective relationships with client representatives
- Own reporting including report maintenance business issue analysis and solution integration
- Provide training to clients on NielsenIQ tools and solutions
- Troubleshoot and resolve client inquiries related to databases software coding and other key aspects that impact client deliverables
- Continue to broaden knowledge of client business issues and needs NielsenIQ services and the broader industry
- Liaise with other teams as necessary (e.g. operations offshore partners technology and data science) to solve client business questions and inquiries
- Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
- Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
- Work closely with Practice/Retail Analytic Consulting teams Operations and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes
Qualifications :
- University degree in Marketing Economics or related field
- Good understanding of FMCG industry and trends
- Solid Knowledge of NielsenIQ products and services
- 12 years NielsenIQ Client Service at Response and/or industry experience
- Participation in a Project
- Good interpersonal skills ability to develop relationships internally and at the client organization
- Strong problemsolving skills with gradually declining supervision
- Strong time management skills and prioritization ability with gradually declining supervision
- Able to respond to inquiries of moderate complexity with almost zero supervision
- Able to respond on enquiries of higher complexity with limited supervision
- Strong storytelling skills able to take clients through the solution offered and get their buyin and satisfaction
- Strong levels of clients satisfaction achieved acknowledgement from the client on a strong mindset to help them as well as of the results per se.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
