Implementation Specialist
Implementation Specialist
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Job Description
Job description:
The Implementation Specialist at Growth Era will play a pivotal role in ensuring seamless integration of our sales development solutions within our clients sales processes. You will be responsible for managing the endtoend onboarding and implementation process working closely with sales teams technical teams and clients to guarantee a smooth transition and effective use of our services. This role requires a deep understanding of sales development project management skills and a customercentric mindset.
A good candidate will have a strong understanding of the sales process and can quickly understand various business models by being tech savvy and being able to have a great communication with clients. Someone who will be the face of the company once a deal is reached.
Your responsibilities:
In this role your responsibilities will include:
Serve as the first point of contact for new clients to build trust and establish a strong
working relationship.
Onboard clients for our sales development services by asking targeted and strategic
questions to uncover critical information about the clients industry services ideal
customer profile (ICP) and key differentiators.
Determine the ideal target company target industries and key decisionmaker positions
(e.g. executives managers) to contact.
Build a list of target companies for each client using sales intelligence technologies
Build custom sales development playbooks and create copy for Phone Scripts Email
Templates Templates for LinkedIn outreach and outreach sequences.
Work closely with selected sales development representatives (SDRs) and other internal
teams to share client insights ensure proper targeting and assess readiness of the team to start with outreach.
Qualifications:
2 years of experience in a similar role (e.g. implementation specialist project manager
customer success).
Strong ClientFacing Communication Skills a good balance between giving the client
what they want and acting as an advisor to the client and suggesting the best course of
action.
Strong Research Skills being able to effectively learn everything they can about the
client the offering and the target market even before meeting with the client.
Strategic mindset being good at absorbing information and condensing that knowledge
into gotomarket strategy & content.
Attention to detail this can make the difference between a successful implementation
and one that flops right out of the gate
Project Management Good at organizing tasks and teammates to collectively meet
deadlines.
List Building good at applying the knowledge gained and transforming it into a solid
outreach list
Technical Knowledge need to have a good understanding of technical limitations and
inhouse processes in order to best serve the client and manage their expectations
Problemsolving mindset with an ability to adapt to changing client needs.
Experience working in a sales oriented company is a plus.
Employment Type
Full Time
