Customer Success Coordinator - Italian Speaker

EcoVadis is looking for a Customer Success Coordinator driven by sustainability to join our team in Barcelona bringing energy and passion in a positive environment to manage the success of EcoVadis customers.

As a digital SaaS solution EcoVadis is designed to help companies scale their sustainability initiatives across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement on all levels of our customers procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers. 

Your primary responsibility is to act as a facilitator of your customers successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes. Your tasks will include (but will not be limited to):

• Empower customers on their program implementation
  • Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers
  • Helping them identify appropriate actions towards their target achievement
  • Delivering training sessions for relevant customer stakeholders (buyers)
  • Answering clients operational questions via email or call
  • Assisting them on how to embed the program into existing processes
• Enable customers to :
  • Monitor their performance and progress through relevant program KPIs
  • Reach their predefined strategic goals through operational excellence
  • Increase the adoption of the subscribed solution(s) amongst the clients stakeholder community
  • Manage enablement of stakeholders with regards to program strategic goals and operational implementation
• Represent the customer voice within EcoVadis to adapt tools & processes to customer needs
• Create models to answer current business questions; validate and understand the conclusions
• Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere

Qualifications :

• 2 years successful customer support experience with large accounts acquired in a fast paced environment
• The ideal candidate has formal education in a related field (Supply chain sustainability business)
• Excellent communication skills (Both written and verbal)
• Excellent spoken and written English and Italian is a must as per the assigned territory. Other languages are an asset.
• Excellent excel and data analytical skills
• High level of organizational skills and able to operate autonomously; ability to prioritize tasks manage time and stay focused on the main achievement goals
• Ability to summarize data into insights in multiple formats (For example PPT presentations)
• Computer literate (MS office Google Suite SalesForce Project management tools)
• Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory

Additional Information :

Location: Barcelona

Benefits:

• Hybrid work organization (from the office 4 days per month)
• Flexible working hours
• Support with all the necessary office and IT equipment
• Remote work from abroad policy
• Opportunity to work in a truly international atmosphere
• Meals and Transportation Vouchers (Cobee card)
• Health Wellness and Dental Benefits 
• Life & Accident Insurance
• Unlimited and completely confidential sessions with psychologists and online wellbeing programs.
• Employee referral bonus policy
• Paid employee volunteer day
• Paid moving day (1/year)
• Access to online learning library 
• Virtual and inperson team building events
• Coworking space with various services

Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application. A new job with purpose awaits you! 

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring from a diverse and skilled talent pool regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments including the provision of interview questions please let the hiring team know.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).

Remote Work :

No

Employment Type :

Fulltime