Lead O2C Service Delivery EU Shift hours

We are seeking a highly motivated Order to Cash Service Delivery Lead to manage and drive operations across the EU region. This role will be based in our Shared Service Centre in Manila Philippines.

This role offers an excellent opportunity to lead a dynamic team and contribute to the strategic growth of our shared service operations in the EU markets.

Key Responsibilities:

• Lead a team responsible for managing billing processes across the EU markets.
• Monitor and ensure Service Level Agreements (SLAs) and OKRs are consistently met both for internal teams and outsourced providers (where applicable).
• Champion operational excellence through standardization and automation initiatives enhancing customer satisfaction.
• Oversee the onboarding and integration of new markets or processes into the Shared Service Centre.
• Drive functional governance including SLA/KPI performance tracking issue resolution and project prioritization.
• Provide stakeholders with timely reports and analyses to facilitate strategic decisionmaking.

Additional Responsibilities:

Reporting to the EU Order to Cash Regional Process Owner (RPO) this position will work closely with commercial teams support centers and incountry teams. The Service Delivery Lead will be responsible for ensuring the efficient execution monitoring and reporting of billing processes across the EU region. A key focus will be identifying operational improvements and collaborating with the Transformation and IT teams to implement automation initiatives.

Core Deliverables:

• Ensure vendors and restaurants are paid accurately and on time in line with SLAs or contractual terms.
• Maintain effective communication and coordination with all relevant stakeholders.
• Provide monthly reporting and insights to support incountry teams.
• Build and manage a highperforming service delivery team.
• Research track and resolve billing issues promptly.
• Ensure invoice accuracy by verifying master data and reviewing revenue recognition journals that impact regional financials and payments (if applicable).
• Continuously improve billing processes ensuring SLAs are met and escalate issues for timely prioritization.
• Manage the governance process with stakeholders through regular business reviews (weekly monthly quarterly).
• Support the onboarding of new countries into the regional office.
• Other duties as assigned by the RPO

Qualifications :

•  >8 years or more of relevant accounting and operations experience with a   degree in Accounting Business Administration or Finance.
•  Min 5 years of experience leading a team of 310 FTEs. 
•  Experience in either SAP or Oracle ERP systems for Billing.
•  Familiar with Salesforce (CRM) and integration with ERP systems.
•  Strong analytical skills and is able to foresee potential problems arising from   either up or downstream.
•  Knowledge of (or experience in) tech/startup industry  entrepreneurial and or   fastpaced environments preferred.
•  Proficient with Google Suite and Microsoft applications for analysis and   reporting.
•  Processoriented with an understanding of both financial operational and audit   controls.
•  Comfortable working in a fastpaced environment with tight deadlines.
•  Experience with SQL or if not an aptitude to learn.
•  Familiar with IFRS revenue recognition principles.
•  Demonstrated project management experience and the ability to work cross functionally.
•  A creative mindset and a willingness to question assumptions and conventional wisdom. Solving problems via infrastructure and automation is part of your DNA.
• Fluency in English along with excellent communication and interpersonal skills.

Additional Information :

What we offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food health and dental insurance and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (DH Group) the worlds leading local delivery platform operating in 70 markets across Asia Europe Latin America the Middle East and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40000 people globally. Additionally Delivery Hero is pioneering quick commerce the next generation of ecommerce aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin Germany Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

In July 2024 Delivery Hero SE merged three of its marketleading food delivery businesses foodora and Yemeksepeti in Europe and foodpanda in Asia. All three businesses now make up the secondlargest organization within the Delivery Hero Group and leading food and QCommerce delivery in 18 markets in both regions.

Remote Work :

No

Employment Type :

Fulltime