Senior ManagerDirector of Product Analytics - Customer Analytics all genders
Senior ManagerDirector of Product Analytics - Customer Analytics all genders
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Job Description
We are looking for a Senior Manager/Director of Product Analytics Customer Analytics (all genders) to join the Central Service team on our journey to always deliver amazing experiences.
You will be responsible for leveraging data insights that support the Service team in achieving their vision: driving customer experience at a sustainable cost. The outcome of your teams work will drive product decisions and enhance overall product performance that supports our vision
You will lead a team of analysts and shape the team organization in one of the fastestgrowing business units within Delivery Hero Service Logistics. You will be also responsible for the team performance and growth
You will engage with senior leadership and key stakeholders to understand business goals requirements and priorities and help translate them into roadmaps
You will work closely with our data science team to design and implement metrics that help us better understand the performance of our products
Your team will be responsible for identifying what service experiences drive the best customer retention including A/B testing cohort analysis and user segmentation to identify trends insights and areas for improvement
You are uptodate with cuttingedge developments in your area of focus and look for the right opportunities to apply them
Qualifications :
8 years of experience as a Product or Data Analyst in a dynamic environment including a minimum 3 years leading teams ideally with a broad mission scope or multiple stakeholders
You have at least a bachelors degree in a quantitative field e.g. computer science physics mathematics engineering)
Highly passionate about data with creative problemsolving abilities and a keen eye for detail
Strong business acumen in ecommerce or related industries
Independent and rigorous working style
You are a team player and focus on bringing out the best of your team
You are proficient in SQL including query optimization
Strong knowledge of at least one reporting tool (e.g. Tableau QlikView Looker Microstrategy Periscope)
Experience with big data tools (e.g Redshift BigQuery)
Excellent English communication skills
Nice to have:
Experience in user retention domain
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
Look up and go for it. We will support you in developing yourself and your career: 1.000 Educational Budget Language Courses Parental Support
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts and access to the Udemy Business platform to explore a variety of online courses.
At Delivery Hero we believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. Just be yourself and we cant wait to see what value you bring to the role. Were as interested in your character as we are in your talent.
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
