Service Delivery Coordinator - Time and Labor Pooling
Service Delivery Coordinator - Time and Labor Pooling
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1 Vacancy
Job Description
This role is primarily responsible to provide routine transactional support to the time and labor process and facilitation of accurate timecard transactions.
- Performs assigned tasks related to timesheets such as compiling reviewing and posting of timekeeping data.
- Reviews timesheets and verifies attendance or hours worked.
- Provides support on the weekly close process to ensure accurate posting of timecard transactions.
- Run nightly revenue process.
- Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
- Prepares reports such as postpayroll reports based on the stakeholders requirements..
- Escalates identified issues and concerns to the Team Lead for timely resolution.
- Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
- Performs multiple routine tasks in compliance with service level agreements process policies and procedures.
- Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
- Perform ad hoc tasks as requested or assigned.
Qualifications :
- Bachelors degree or at least 2 years of relevant work experience.
- Intermediate proficiency in MS Office tools
- Basic knowledge and understanding of Timekeeping processes and procedures.
- Experience working in an outsourcing shared services or similar model with compensationrelated roles or other similar functions is preferred.
- Basic knowledge in using Oracle ADP ServiceNow or other similar platforms and tools is preferred.
Additional Information :
- Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
- Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)
- Ability to be thorough and meticulous in completing assigned reports tasks and documentation. (Attention to Detail)
- Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)
About AECOM
AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public and privatesector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity diversity and inclusion a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global wellbeing program. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too.
Join us and youll get all the benefits of being a part of a global publicly traded firm access to industryleading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
