International Voice Support - Bangalore
International Voice Support - Bangalore
Posted on :
03-11-2024
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1 Vacancy
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Job Description
Greetings
Hiring for International Voice process in the leading MNC @ Bangalore.
Our Client is an Indian multinational information technology services and consulting company.
Graduate with 9 months & above experience in International BPO customer service role
Assist customers via the inbound/outbound calls received.
Meet required criteria for call quality standards.
Maintain customer relations with a high degree of internal and external customer service.
Possess effective problem solving skills to ensure timely problem recognition and resolution.
Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
Recording and updating customer information via the organization s internal systems.
Resolving customer queries at first point of contact.
Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
Ensure call handling and service quality is maintained.
Meet required criteria for call quality standards.
Maintain customer relations with a high degree of internal and external customer service.
Possess effective problem solving skills to ensure timely problem recognition and resolution.
Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
Recording and updating customer information via the organization s internal systems.
Resolving customer queries at first point of contact.
Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
Ensure call handling and service quality is maintained.
Qualifications:
Graduate with 9 months & above experience in International BPO customer service role
Knowledge/Experience:
Excellent telephone manner/interpersonal skills.
A customer focused enthusiastic and flexible approach.
Ability to work in a targeted environment.
Good problem solving questioning negotiating and influencing skills.
Adaptable to change and ability to work under pressure.
Ability to work to a high degree of accuracy.
Consistently high standard of time keeping and attendance.
Basic keyboard proficiency.
A customer focused enthusiastic and flexible approach.
Ability to work in a targeted environment.
Good problem solving questioning negotiating and influencing skills.
Adaptable to change and ability to work under pressure.
Ability to work to a high degree of accuracy.
Consistently high standard of time keeping and attendance.
Basic keyboard proficiency.
Ability to handle high profile clients and escalation queues.
Ability to answer General queries.
Ability to answer General queries.
Note: Candidate applying for this job should have all relevant documents
Educational docs (all mark sheet and pass certificate)
Work exp docs (all companies offer letter/exp letter and last 3 months payslips)
Aadhar card and PAN card
Benefits
CTC: Up to 4.6 LPA incentiveAllowancesCAB
1.Good Communication skills. 2.Take calls Over Phone which involves working in different time zones. 3.Take calls from Global clients and initiate the right responses to them, positively and professionally. 4.Flexible to work in shifts. 5.Excellent English - both in verbal and written communication skills. 6.Knowledge of customer service principles and practices. 7.Good technical knowledge.
Education
Under graduate, graduate
Employment Type
Full Time
Key Skills
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