Program Manager Non Tech
Program Manager Non Tech
Posted on :
24-10-2024
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-10-2024
Job Description
1. General
Job Title: MidLevel Marketing Tech Support Specialist
Type: Contract
Location: Remote (Domestic US)
Workplace: Fully remote
Duration: ASAP to June 30th 2024 with strong potential for extension.
2. About the job
How would you contribute to the development and establishment of new marketing tech for our consumer marketing team
How comfortable are you working with crossfunctional teams to drive support ticket resolutions
Are you experienced in documenting technical requirements for platform expansion needs
How would you go about developing and executing training modules for marketing teams regarding new features and functionality
Are you confident in maintaining and tracking team progress and goals
Do such questions intrigue you
3. Summary of the opportunity
Client Overview: We are hiring for a client in the technology industry specifically within consumer marketing.
Role Summary: As a MidLevel Marketing Tech Support Specialist you will play a crucial role in providing support for various platforms and products in the consumer growth engine of a large consumer marketing team. You will contribute to the resolution of support tickets document platform expansion needs develop and execute training modules and track team progress and goals.
4. What are the key responsibilities
Drive support tickets to resolution by assessing summarizing and submitting new tickets for marketers to engineering partners.
Collaborate with technical experts to troubleshoot and resolve ticketed requests.
Communicate regularly on ticket status share insights and learnings and run weekly meetings on support ticket topics.
Document platform expansion needs through Business Requirements Documentation.
Aid in the development and execution of training modules for marketing teams on new features and functionality.
Maintain and track team progress and annual objectives and goals.
5. What experience are we looking for to drive success
MUSTHave Skills and Qualifications:
35 years of overall experience in the field.
Strong foundation in the MS Office suite including Microsoft Teams.
Background in supporting big marketing technology (martech) platform technologies.
Preferred Skills and Qualifications:
Experience with advertising platforms such as Microsoft Advertising Google Ads or Facebook Ads.
Experience working across engineering and marketing teams.
Experience in technical/business content writing.
PMI or PMP certification.
6. So calling all top performers
Exciting Opportunity: This role presents an exciting opportunity to contribute to the development and establishment of new marketing tech for a consumer marketing team. You will have the chance to shape new tools and inform their development and use.
Competitive Compensation: Competitive hourly rate offered.
Application Process: To apply for this role please send your resume to highlighting your relevant experience and qualifications.
About this posting: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties responsibilities and qualifications may vary based on assignment.
Equal Employment Opportunity: We are committed to diversity and inclusion. We have a nondiscrimination policy and encourage diverse candidates to apply. We also provide accessibility and accommodation for individuals with disabilities.
In conclusion: Dont miss out on this exciting opportunity to join our team and make a meaningful impact! Apply today! Please feel free to drop in your resume at .
Employment Type
Full Time
Key Skills
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