RQ06594 - Solutions Designer - CRM - Senior

Responsibilities

• Undertakes the design of technology solutions based on the client s service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project/initiative deliverables.
  
• Prepare a comprehensive design proposal outlining the recommended solution approach technologies
  
• methodologies and architecture including highlevel and detailed system architecture diagrams to illustrate components interactions and data flow. Design User Interface technical specifications/screen Design Documents (UI mockups or wireframes) for software components and database for approved functional changes in support of the business operations.
  
• Define required configurations and/or customization of the CRM application and related ADX portal in order to support the required changes.
  
• Develop a plan for integrating various components along with protocols for data exchange and communication. Assess the identified solution code gap to create high level development plan.
  
• Support Software Developers in the building/merging of code for custom screens to maintain the function of the VQRP application.
  

• Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.
  
• Knowledge of related best practices OPS directory/messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes.
  
• Ability to gather client business requirements; corporate I&IT information mandates client information technology strategic plans environment and standards
  
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
  
• Knowledge of leadingedge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  
• Experience planning migrating implementing and sustaining large complex system development projects
  
• Knowledge of technology developments trends and new products to evaluate application to client short and longterm technology requirements.
  
• Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes.
  
• Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions.
  
• Experience designing and developing large complex CRM applications
  
• Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement.
  
• Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills
  
• A team player with a track record for meeting deadlines.
  
• Report progress resolve problems and report on a regular basis to Project /I & IT management
  

Requirements

• 10 years Solution Design experience in enterprise applications and solutions
  
• Indepth knowledge of CRM platform (e.g. Microsoft Dynamics) and its features including portal technologies such as ADX studio PowerApps building model driven apps Power portals experience an asset.
  
• Demonstrated knowledge and experience of Microsoft 365 CRM development.
  
• Experience in identity provider solutions integration.
  
• Proven experience designing and implementing endtoend CRM solutions that align with business objectives.
  
• Proficiency in CRM customization and configuration including creating custom fields workflows process automation and data integration.
  
• Strong understanding of data modeling database design and data architecture within a CRM context.
  
• Experience with programming languages and scripting (e.g. C JavaScript Apex Python) for customizations and integrations.
  
• Knowledge of API integration methods to connect CRM systems with other applications.
  

• Demonstrated ability to assess complex and diverse information/system needs and develop I&IT solutions.
  
• Experience working in an agile development environment. Experience in providing Golive support and conducting post implementation reviews.
  
• Ability to identify the root cause of problems and provide viable solutions.
  
• Strong problemsolving skills to address complex business challenges and design appropriate solutions.
  
• Ability to collaborate with crossfunctional teams including developers analysts and business users and testers
  
• Experience working with CRM vendors (e.g. Microsoft) understanding product roadmaps and evaluating thirdparty integrations.
  
• Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.
  
• Ability to perform datadriven decisionmaking to optimize CRM performance and functionality
  
• Creative thinking and the ability to devise innovative solutions to unique challenges.
  

• Experience conducting stakeholder interviews gathering requirements and documenting use cases.
  
• Ability to translate business requirements into effective CRM solutions ensuring alignment with organizational goals.
  
• Proficient in designing and documenting technical specifications solution architecture diagrams and data flow diagrams.
  
• Ability to design and articulate complex technical concepts into executable development work packages for developers.
  
• Excellent verbal and written communication skills to effectively convey technical information to both technical and nontechnical stakeholders.
  
• Experience presenting solution designs project updates and recommendations to management.
  Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.