Customer Support Specialist
Customer Support Specialist
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Job Description
About Us
At RavenPack we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services we empower our clientsincluding some of the worlds most successful hedge funds banks and asset managersto enhance returns reduce risk and increase efficiency by integrating public information into their models and workflows. Building on this expertise we are now launching a new suite of GenAI and SaaS services designed specifically for financial professionals.
Job Overview
We are seeking an entrylevel Customer Support Specialist to join our Customer Success team in Marbella. This role focuses on supporting our growing base of individual customers and small businesses. If you are passionate about customer service eager to learn and ready to start your career in a dynamic environment this is the perfect opportunity for you!
Responsibilities
- Customer Champion: Assist new and existing customers with their inquiries and issues ensuring a seamless experience.
- Onboarding Guru: Conduct engaging onboarding sessions to help new customers kickstart their journey with our products.
- Product Expert: Develop an indepth understanding of our products and services becoming the goto resource for our customers.
- Multitasking Pro: Excel in a fastpaced environment by efficiently prioritizing tasks solving problems and multitasking.
- Tech Support: Provide basic technical support and troubleshooting turning challenges into solutions.
- Record Keeper: Document and track customer interactions and solutions meticulously.
Requirements
- Communication Whiz: Exceptional communication and customer service skills.
- Problem Solver: Strong ability to investigate and resolve customer issues creatively.
- Tech Enthusiast: Basic knowledge of technical tools and a keen willingness to learn (e.g. simple scripting or data tools).
- Team Player: Collaborative spirit with a proactive attitude.
- Educational Background: Associate degree or equivalent is required.
Desirable
- Previous experience in customer service.
- Interest in technology or data analytics.
Whats In It For You
- International Culture: Work in a diverse global environment with headquarters in Marbella Spain and offices in New York and London.
- Competitive Salary: We offer a fair and competitive salary for your time and effort.
- Transportation: Free company shuttle bus from Malaga Fuengirola la Riviera and Estepona.
- Growth Opportunities: Continuous learning and development support to help you grow within the team.
- Innovation: We encourage innovative thinking and value your input and ideas.
- Equal Opportunity: We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment Type
Full Time
