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You will be updated with latest job alerts via emailAbout Yocket:
We are the largest and most active online platform for international education counseling!
Yocket was established in 2015 with a mission to connect people to the worlds best learning opportunities.
Today Yocket is the largest communitydriven online platform for international education. We help the study abroad aspirants by connecting them to the best universities in the world. Till date we have helped more thanstudents across countries pursue their higher education.
Job Summary:
We are seeking a skilled and motivated IT Administrator to join our team in Mumbai. As our IT Administrator you will be responsible for maintaining the smooth operation of our IT hardware and providing technical support to our employees. This role is essential in ensuring that our team has the tools and technology they need to succeed.
Key Responsibilities:
Asset Management:
Manage and maintain an accurate inventory of all IT assets including laptops desktops mobile devices and peripherals using our centralized asset management software.
Track asset assignments to employees ensuring proper documentation and recordkeeping.
Manage the procurement of new IT equipment and software.
Oversee the disposal of old or obsolete equipment in accordance with company policy.
EndUser Support:
Provide timely and effective technical support to employees troubleshooting hardware and software issues.
Diagnose and resolve problems related to computers printers and other peripherals.
Assist employees with setting up new devices and software installations.
Escalate complex issues to external vendors or support teams as needed.
Access Control and Security:
Manage user accounts and access permissions to company systems and applications.
Ensure the security of company data by implementing and enforcing security policies.
Monitor system activity and identify potential security threats.
Stay informed about cybersecurity best practices and implement necessary security measures.
Help the company with IT Asset audit and Data security audit (ISMS) to maintain ISO 27001 certification.
Network and Internet Management:
Manage and maintain the companys WiFi network ensuring optimal performance and stability.
Troubleshoot internet connectivity issues and work with internet service providers to resolve any problems.
Monitor network usage and implement measures to optimize network performance.
Other Responsibilities:
Maintain updated documentation of IT procedures and configurations.
Stay current with the latest technology trends and advancements.
Perform other ITrelated tasks as assigned.
Bonus Points:
Experience with cloudbased services (e.g. Google Workspace Microsoft 365).
Experience with asset management platforms like Zoho ManageEngine
Knowledge of ITIL or other IT service management frameworks.
Relevant IT certifications (e.g. CompTIA A Microsoft certifications).
Qualifications:
Bachelors degree in Information Technology Computer Science or a related field.
Proven experience as an IT Administrator or in a similar role.
Strong understanding of computer hardware and software.
Experience with troubleshooting various IT issues.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with centralized asset management software.
Familiarity with Windows and macOS operating systems.
Knowledge of basic IT security principles.
Benefits:
Our culture promotes creativity and encourages teammates to present their ideas. We work hard while balancing multiple projects simultaneously.
We value passion and if you also believe in creating a direct impact on an organizations growth we are a place to be!
Other Benefits:
Medical Insurance for you and your family members
No boss kinda culture (We have mentors not bosses bring your own idea to the table without any hesitation)
Access to your psychological counselor (We take care of your mental wellbeing)
Full Time