Head of Workshop
Head of Workshop
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements
Operational Excellence and SLA Adherence: Guarantees the highest service delivery standards focusing on quality maintenance and strict adherence to SLA time frames.
Customer Retention Efforts: Strategizing to boost customer satisfaction and loyalty aligning with the customer care teams retention objectives.
Management of ThirdParty Warranties: Ensures efficient handling and processing of thirdparty warranties enhancing service offerings and customer trust.
Maintenance of Loan Stock: Oversees the inventory management of loan stock ensuring availability and readiness for customer needs.
Feedback Management: Oversees a structured process for actionable customer feedback to refine service quality and operational efficiency.
Interdepartmental Collaboration: Engages with other leaders for integrated operational management and strategic execution.
Benefits
Experience: Proven track record in business development, in tech or related fields. Expertise: In-depth knowledge of business development strategies and sales processes. Industry Knowledge: Understanding of technology trends and benefits of managed services. Communication: Excellent verbal and written communication skills. Relationship Building: Strong interpersonal skills and ability to build trust. Analytical Thinking: Strong analytical and problem-solving skills. Results-Oriented: Ability to meet or exceed targets and drive revenue growth. Adaptability: Flexibility to navigate fast-paced environments. Consulting Skills: Experience in providing strategic advice and tailored solutions. Education: Bachelor's degree in relevant field; certifications advantageous.
Employment Type
Full Time
