Junior IT Support Analyst
Junior IT Support Analyst
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Job Description
YOUR PURPOSE
As a Junior IT Support Analyst in our Singapore studio youll provide onsite hardware and software support to employees and teams. Reporting to the IT Manager youll deliver excellent customer service and technical support while adhering to global IT standards and local business requirements.
YOUR DAILY ADVENTURE
- Offer onsite support to game projects teams and studio employees on hardware and standard software;
- Build deploy and maintain new workstation and build machine environment for employees according to group standards;
- Manage and maintain local IT infrastructure when required;
- Train and advocate IT and Security best practices and standards to studio employees;
- Interact with external vendors and internal partners during problem resolution;
- Deliver technical and IT training to studio employees when required;
- Support events and teams during moves
- Actively identify and communicate areas of improvement to his or her manager;
- Take active part in the tracking and updating of the hardware and software asset inventory;
- Maintain high levels of operation quality and customer satisfaction within the studio and its regional partners;
- Update and maintain knowledge base articles on newly diagnosed problems and issues;
- Carry out all other related tasks.
Qualifications :
WHAT YOU BRING
- Professional experience in technical support to end users
- Excellent sense of customer service in a technical support environment;
- Excellent English skills (spoken and written);
- Strong diagnostics and problemsolving skills;
- Good dexterity and ability to perform manual labor with IT Hardware (components workstations TV/ monitors etc.)
- Expertise in PC and laptop support;
- Good knowledge of Microsoft Windows OS (10 11);
- Good knowledge of Microsoft Office suite software;
- Experience with Service Desk workflows/ ticketing systems (ServiceNow Jira Service Management or similar) to manage and track support requests;
- Familiarity with SCCM Active Directory and other Windows domain technologies
- Familiarity with networking internet and server concepts;
- Familiarity with IT security concepts (best practices antivirus proxy);
- Familiarity with mobile technologies (Android iOS);
- Familiarity with multimedia equipment (TV console projectors video conference);
- Familiarity with technology industry news and trends;
- Good listening communication and organizational skills
- Ability to work autonomously and effectively in a fastpaced environment;
- Passionate about the video game industry.
Additional Information :
We are working to enrich players lives through unique and memorable gaming experiences and by improving the positive impacts of our games. To get there we are creating a safer more inclusive work environment we are giving back to the communities where Ubisoft operates by working with local nonprofit partners and by working to reduce the environmental impact of our business. We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race ethnicity religion gender sexual orientation age or disability status.
Come on board and experience #LifeAtUbi for yourself we are always on the lookout for talents who thrive in bringing their Agame to work. If this sounds like you shoot us your resume portfolio and anything else to show that youre serious about fun!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
