IT Desktop Support Engineer SG L2
IT Desktop Support Engineer SG L2
Posted on :
07-02-2025
Employer Active
1 Vacancy
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Job Description
This role will be to provide overall hardware/software support to employees and incoming new hires.
The position will assist in providing weekly reports inventory management and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices(up to 150 miles)
Responsibilities:
Image and install software on Windows and Apple laptops/desktops including IMAC (installations moves additions and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows Macintosh and mobile devices
Printer breakfix and installation
Disposal redeployment and Asset reclaim
Shipping coordination
Data Backup and Data Recovery coordination
Hardware Refresh
Warranty and Outofwarranty repair and replacement
Depot Services
Walk Up Support
Spare parts management
Executive (VIP) Support
Audio and Video Support including Health Checks
Inventory and Asset Management Depot Operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests as well as manage the classification assignment tracking and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies
Requirements
Requirements/Qualifications:
Prefer 35 years IT experience including technical training
Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications
Experience with imaging windows 10 OS.
Familiar with basic network concepts (e.g. TCP IP Windows Networking Ethernet)
Networked printer experience (queue creation server maintenance etc.)
Experience in using PCbased word processing presentation and email software preferred
Experience with using PCbased spreadsheet software sufficient to develop formulas complete calculations across multiple worksheets and use functions preferred
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
MCP and or A Certifications
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Able to lift up to 50 pounds
Own car for transportation (mileage will be reimbursed by policy)
Valid driver s license
Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues. Ability to utilize provided knowledge article to resolve issues with client specific applications. Customer-facing soft skills including strong verbal and written communications Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. Exercises independent judgment within defined practices and procedures to determine appropriate action.
Employment Type
Full Time
Key Skills
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