Business Support Officer 1-year contract

The Business Support Officer (BSO) is a key support function that interfaces between Sales and the organizations digital operations. A BSO supports Sales with daytoday requests is an expert on digital systems (CRM) and aggregates data to inform business partners during review periods. 
Examples of skills & actions could include: 
Interact with colleagues from our sales offices about the correctness of data and confirm after data entry.  
Generate reports regarding the prices and agreements for customers. Provide support to Marketing and Sales.  
Ensure/coordinate the customer master data and support the pricing process in SAP.  
Coordinate and lead the rebate commission and discount agreement process. Enter and update agreements regarding rebates commissions and discounts and create settlements in SAP. 
Independently handle adhoc requests from Sales.  
Set up client data in Webshop and assist in account startup.  
Act as liaison between clients sales customer service and other internal functions. Solve issues for internal and external customers.  

Responsibilities

Sales Support:

• Proactively supports Savory Ingredients: APAC. Generates reports for the Sales Teams including but not limited to business warehouse reports key account and distributor plans open order reports and monthly Sales reports.
• Contribute to Key Account Distributor plans.
• Assist in organizing and consolidating budget reports submitted by the Sales Team.
• Supports service level agreements (SLAs) which have been established and works closely with the sales force and customers to continue supporting the requirements of the SLA.
• Manage customer master data requirements. Responsibilities include setting up new customers gathering all pertinent data required for the final approval of the Credit Department to grant new customers a given credit limit setting up new customers in the SAP system and inactivating customers. Follows up on CDM requests.
• Enter Prospect in SOL when requested. (CRM)
• Enter Quotations when requested.
• Manage pricing and prompt Account Managers for expiring pricing.
• Monitor Outstanding A/R and act to ensure payments are received on time and credit limits are appropriately set.
• Coordinates and distributes monthly sample reports.
• Provides ongoing support for the sales force about the proper DFS procedures in the account management process.
• Approves and validates any credit adjustments requested. Researches discrepancies and issues arising from the credit adjustments (i.e. damages shortages pricing discrepancies etc.)
• Processes monthly customer rebates and commissions.
• Assists in special projects as needed.

Marketing Support:

• Interface with Marketing as a business partner to access templates marketing collateral and product information as required for customerfacing interactions. 
• Support trade show planning. 
   

Job Content

• Proactively supports the entire Sales Team
  1. Creates and maintains sales reports as requested
  Weekly
  Monthly
  Quarterly
  Annually
  2. Supports the Sales department in making available needed tools templates and information
  3. Analyze sales data (products customers) within the scope of specific projects; prepare conclusions and forward recommendations to the manager.
  4. Manage SOL list and distribute monthly reports and actions.
   
• Contribute to Key Account and Distributor plans.
  1. In close coordination with the account manager prepare and collect all relevant data and processes in account plans.
  2. Gathers market intelligence by searching all available internal and external resources such as the local/global sales force the business intelligence department in Delft trade publications annual reports and other internal sources.
  3. Collects and updates plans every quarter.
  4. Participates in selected account management teams.
  As required may participate in attending trade shows/conventions sales meetings and requested training seminars.
   
• Manage customer master data requirements and pricing.
  1. Proactively maintains pricing in SAP.
  2. Checks and releases blocks in SAP within the authority.
  3. Documents special needs (shipping packaging account handling documentation notification etc.) of customers in the current business systems using appropriate notes/instructions (maintains account information).
   
• Coordinate all customer sample requests and shipments.
  1. Coordinate and maintain a record of all sample requests
  2. Coordinate followup calls to customers. Inform sales of sample followup needed and tracking in CRM. 
   
• Direct procedures for new customer accounts.
  1. Obtains credit information from new customers and forwards it to accounting.
  2. Follows up for credit approval and account setups in our system keeping the customer informed.
  3. The company assists the customer in establishing a credit account as quickly as possible and offers other alternatives for initial shipments if the customer has an emergency.
  4. Obtain all required customer master data for new customers.
  5. Follows up on all requests to ensure that they have been completed.
   
• Supported the regional sales manager in managing customer payments and discrepancies.
  1. Reviews overdue payments (provided monthly by the Customer Financial Services Department)
  2. Contacts customers in question either directly or through the Account Manager.
  3. Track payment progress.

Qualifications :

Qualifications:

• A bachelors degree in the business/marketing field or science/technology is required; a food science degree is preferred. 
• At least 5 years experience in Support functions with Customer interactions in business context (Multinational company structures will be a plus)
• Excellent skills in MS Office (Word Excel PowerPoint Teams and Outlook)
• ERP and CRM database experience (SAP / Dynamics 365 CRM will be a plus)
• Open to learn and use new systems and tools.
• Financial sales analysis experience would be a plus.
• Fluent in English (additional languages are a plus)
• Motivated energetic selfstarter who can prioritize and manage multiple projects in a fastpaced prominent department and everchanging environment.
• A resourceful assertive individual with the ability to recognize and deliver insights and solutions to internal and external customers.
• Strong organizational and analytical skills are needed for tracking managing and analyzing customer lead effectiveness. 
• Strong communication and interpersonal skills with familiarity with negotiation skills 
• Ability to serve as an interface between internal and external customers when required.
• Resultsoriented individual who can be flexible and creative to manage various customer requests and requirements.
• Ability to be comfortable working independently and confident in making decisions related to obtaining information for customer requests.
• Continually strive to increase skills and knowledge of the business and growth for the company. 
• Interact comfortably with regional peers (Sales Technical) and diverse global peer networks. 

Remote Work :

No

Employment Type :

Fulltime