Service Desk Specialist
Service Desk Specialist
Posted on :
13-10-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
13-10-2024
Job Description
Job Title: Service Desk Specialist (Remote)
Location: Denver CO
Duration: 9 Months
Pay: $25/hr on C2C / 1099
Note: Locals to Colorado consultants only
Job Description:
The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the myColorado application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.
Responsibilities will include:
Providing Tier I support and customer assistance for a mobile application.
Troubleshooting reproduction reporting and problem resolution in both iOS and Android operating systems.
Install the myColorado software on supported devices following defined procedures processes and methods.
Employ Incident Management procedures to enter tickets into the required tracking system.
Minimum Qualifications:
One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
OR
Associates degree from an accredited institution in a field of study related to the work assignment including Computer Science Computer Information Systems Cybersecurity or other related technical degrees.
Substitutions:
Additional appropriate paid or unpaid experience will substitute for the required education on a yearforyear basis.
Additional appropriate education will substitute for the required experience on a yearforyear basis but cannot completely substitute for these qualifications.
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education but cannot completely substitute for these qualifications.
Preferred Qualifications:
- Jira experience.
- ITIL Certification.
- Agile and scrum methodology experience.
- Government work experience.
- Apple and Google Play Store.
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
Recruiter Details:
Recruiter Name: Sravani at gsksolutions dot com
Contact Number: Two eight oneSeven six nineOne two six four
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide ontime onbudget and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services including Information Security Software Development Consulting and IT Audit. GSK implements highly critical and timesensitive projects for their Fortune 500 clients located across the country.
Employment Type
Full Time
Key Skills
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