Customer Fulfillment Specialist

Come join our team at our Analytical Instruments business Boulder Colorado facility where we work and collaborate in an amazing work environment. We design supply and service a range of water systems
and monitoring equipment in industries ranging from pharmaceutical to food and beverage
applications and from microelectronics ultrapure water to municipal water and industrial
wastewater treatment. We are one of the worlds leading manufacturers of total organic
carbon (TOC) analyzers and corresponding certified reference materials. Our ground
breaking endotoxin analyzer is the latest addition to our expanding analytical instruments
portfolio. We strive to provide not only superior technology and design but also outstanding
quality service and application support. 

Veolia is the benchmark company for ecological transformation with a global footprint of over
220000 employees. Join the environmental revolution transforming over thirteen industries
with sustainable solutions innovative delivery technologies and proven expertise. Our
growing network of employee resource groups are the backbone of our inclusion & diversity
culture with campus specific employee led opportunities for fun community service and
personal development. If you like the idea of working for a company thats doing big things to
create a cleaner more sustainable world for us all heres more!

Job Summary:
We are looking for dedicated individuals to deliver a great customer experience with each
interaction while having a hand in making the world a better place. Working in the Customer
Fulfillment Solutions team as a North American Customer Fulfillment Representative you
are the customers first point of contact with Veolia Water Technology & Solutions. You will
be working directly with our customers sales team and partners to provide the best fulfilment
experience possible. With a focus on operational excellence and customer satisfaction you
will ensure that customer orders are managed with a combination of speed quality and
accuracy.

Key activities within this entry level role include order entry reviewing/actioning reports
troubleshooting & resolving order issues updating the customer on the status of their order
and resolving issues relating to invoicing and billing issues. To be effective in this role you
will build and cultivate strong relationships & act collaboratively with sales distribution
partners customers and across the entire supply chain team.

Duties & Responsibilities:

• Partner and coordinate with key supply chain departments to satisfy customer requirements minimizes cost and maximize results
• Enter customer orders with a focus on quality accuracy and speed
• Handling inbound calls from customers listening to customers needs or issues and providing helpful solutions
• Proactively manage existing customer orders
• Prevent reduce and resolve escalations returns and invoicing issues
• Prioritize &manage high volume of requests from Customers & Inside Sales Team
• Engage the customer directly to resolve issues clarify order requirements & ensure delivery of product
• Keep customers proactivity informed about the status of their orders
• Manage critical cases with a sense of urgency and ownership

Qualifications :

Knowledge Skills & Abilities:

• An ability to work in a crossfunctional environment with peers & immediate leadership
• Energetic strong interpersonal organizational and communication skills
• A motivated selfstarter with strong problemsolving skills
• Excellent time management skills & ability to prioritize work from multiple channels
• Ability to understand specific business objectives priorities and key processes
• Crossfunctional and global collaboration with peers Sales & Supply Chain
• Meets/exceeds responsiveness expectation to customers & internal assignments
• Awareness of Quality Framework initiatives including document management continuous improvement projects and basic ISO quality management system awareness
• Understands the role in performance management and fulfills ongoing weekly quarterly and annual performance monitoring activities
• Meets/exceeds responsiveness expectation on internal assignments
• Thrives in a fastpaced but fun work environment
• This is a hybrid position requiring a minimum of 2 days in the office
• Ability to work rotating shifts Monday Fridays within the working window of 7:00AM 5:00PM.

Education & Experience:

Required:

• High School Diploma
• 02 years of customer service/ fulfilment / procurement experience
• Digital mindset: comfortable entering and retrieving data in a variety of software CRM and ERP platforms

Preferred:

• Diploma/certificate preferred in Business Supply Chain or equivalent experience
• Knowledge of SAP & Salesforce or other ERP and CRM software
• Basic presentation skills
• Understanding & employment of proper written verbal & meeting etiquette
• Basic commercial reconciliation
• Google Suite expertise

Additional Information :

We offer competitive compensation and benefits working in a dynamic environment with
challenging projects and training provided to ensure your success. We realize diverse teams
make smarter decisions deliver better results and build stronger communities. We are an
organization that champions diversity and inclusion at every level and are proud to be an
equal opportunity workplace.

Why Youll Love Working Here!

• In diversity lies strength We strive to be a workplace that is inclusive and empowers people to contribute their best
• Recognition and rewards for your hard work and achievements
• Opportunity for new challenges We are growing and love to promote from within
• An excellent leadership team and a collaborative culture that values innovation
• At all levels of the organization we recognize talent and want to help you build your sustainable career!

At Veolia we realize diverse teams make smarter decisions deliver better results and build
stronger communities. Were an organization that champions diversity and inclusion at every
rung of the ladder and are proud to be an equal opportunity workplace. Because our people are
our greatest assets we also offer competitive compensation and benefits that include:

• Compensation The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute but a guide and offers will be based on the individual candidates knowledge skills experience and market conditions as well as internal peer equity.  Depending upon all the preceding considerations for the final selected individual candidate the offer may be lower or higher than the stated range: $26$31 hourly
• Medical Dental & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

This position is expected to stay open until December 30th 2024. Please submit your application by the above date to ensure consideration.

Disclaimer: The salary other compensation and benefits information is accurate as of the date
of this posting. The Company reserves the right to modify this information at any time subject
to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer
will not sponsor applicants for U.S. work authorization (e.g. H1B visa) for this
opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates.  Any unsolicited resumes and candidate profiles will be deemed the property of VWTS and no fee will be due.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Fulltime