Service Designer 7750-1315
Service Designer 7750-1315
Posted on :
08-11-2024
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Job Description
HM Note: This hybrid role is three (3) days in office
Service Designer Job Description:
The Service Designer is responsible for leading and coordinating multidisciplinary service design projects aimed at mapping current state from a usercentered perspective and identifying opportunities for reengineering service strategies processes methods and practices. They will lead research and development of service design models and assess opportunities based on usercentered design to recommend costeffective solutions supporting OPS business needs.
Responsibilities:
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Lead and coordinate concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions business processes and methods.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Act as the primary service design consultant within multidisciplinary project teams defining the project approach and leading key service design activities.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Plan lead and coordinate the design development prototype testing and implementation of new solutions for service delivery.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Review service design aspects postimplementation to assess performance of new processes and practices and facilitate continuous improvement.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Respond to emerging business and policy issues and client requirements by developing and recommending innovative integrated/digital service delivery strategies and solutions.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Lead the design development and deployment of tools methods processes and standards to ensure the integrity and validity of the service design function and outcomes.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Research and analyze the integrated service requirements of government partner ministries and customers taking into account a usercentered perspective.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Develop and recommend strategies to meet integrated service delivery objectives and ensure documentation of business processes methods practices and associated tools is current and complete.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Facilitate change management with service providers and client ministries to add new products and services across all service delivery channels.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Participate in business planning activities including the development of Management Board submissions and coordinate service design engagement processes.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Provide service design expertise to service owners managers clients and users including making presentations and recommendations to relevant senior executive
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Participate in project and advisory committees to provide service design advice and expertise reports and recommendations and to coordinate testing implementation and postimplementation review planning.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Research trends developments and best practices in service design to ensure projects reflect optimal processes practices methods tools and performance indicators.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Lead develop and participate in knowledgesharing initiatives to raise awareness and acceptance of service improvements benefits and understanding of potential risks incurred by inconsistencies.
Deliverables and nbsp;to be provided by the Vendor include the following:
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Reviewed and amp; Enhanced User Journey
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Reviewed and amp; Enhanced User Persona Mapping
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Reviewed and amp; Enhanced User Stories
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;User Reviewed Prototypes
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Including Usability Testing and Analysis
Skills
Experience and Skill Set Requirements
Skills and Knowledge
- More than 7 years of and nbsp;experience with solution functional design
- Experience with the and nbsp;Microsoft MS Dynamics 365 CRM OR Salesforce CRM
- and nbsp;Knowledge of and Experience with Accessibility for Ontarians with Disabilities Act (AODA) compliance guidelines.
- Experience with Service design principles techniques methodologies.
- Experience with FIGMA Prototyping
- Experience with User Experience and amp; User Interface Design
- Experience with and nbsp;Content strategy inclusive writing and usercentered design.
- Experience with and nbsp;Government policies standards and legislation relating to digital service delivery.
- Experience with SEO journey mapping user stories information architecture content auditing and evaluation wireframing prototyping persona development user research and content testing.
- Experience with and nbsp;accessibility standards (AODA / WCAG 2.0 AA) including Mobile Devices
- Experience with and nbsp;Agile product development tools and techniques.
- Experience with GIS Solutions
- and nbsp;Strong ability to work under pressure work with aggressive timelines and be adaptive to change.
- and nbsp;Proven analytical skills and systematic problem solving
- and nbsp;Superior verbal and written communication skills.
- and nbsp; and nbsp;Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
- and nbsp;Ability to develop and present new ideas and conceptualize new approaches and solutions.
- and nbsp; and nbsp;Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
- and nbsp; and nbsp;Demonstrated ability to work with functional and technical teams.
- and nbsp; and nbsp;Demonstrated experience with facilitating workshops and meetings.
- and nbsp;Demonstrated ability to participate in a largescale project team and work closely with other individual team members.
- and nbsp;Strong ability to work under pressure work with aggressive timelines and be adaptive to change
Must Haves:
- More than 7 years of and nbsp;experience with solution functional design
- Experience with the and nbsp;Microsoft MS Dynamics 365 CRM OR Salesforce CRM
- Experience with FIGMA Prototyping
- Experience with User Experience and amp; User Interface Design
- Experience with GIS Solutions
- Experience with and nbsp; and nbsp;SEO journey mapping user stories information architecture content auditing and evaluation wireframing prototyping persona development user research and content testing.
Employment Type
Full Time
Key Skills
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