Senior Manager Solutions Engineering
Senior Manager Solutions Engineering
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Job Description
Checkout.com is looking for a dynamic and proactive Senior Manager to lead a team of Technical Account Managers (TAMs) who building and maintaining relationships with merchants ensuring their satisfaction by resolving their technical issues and optimizing their payment solutions. You will ensure your teams success in delivering exceptional service with technical expertise and strong interpersonal skills as well as introducing merchants with suitable products and services.
You will also collaborate closely with various internal stakeholders across Commercials and Technology to contribute towards consolidating Checkout.coms position as a leading online payment solutions provider in the region.
The ideal candidate must be customerdriven and techsavvy with proven problemsolving abilities as well as leadership and team development skills and eager to join a dynamic agile and fastgrowing environment.
How youll make an impact
Lead mentor and manage a team of TAMs to ensure merchants satisfactory in payment solutions & services and in longer term growth
Provide technical guidance and foster team collaboration
Capable to provide technical support to merchants during their journey with Checkout.com as payment service provider
Develop a deep understanding of the companys payment solutions and be able to articulate the value proposition to customers and partners.
Manage incidents with TAM Team and internal stakeholders as related to the integration (investigation troubleshooting escalation resolution reporting time tracking and analysis of incidents)
Collaborate and partner with internal teams such as Merchant Configuration Sales Account Managers and Merchant Care to understand and resolve issues during customer trials integrations or postimplementation support
Interact with the Product teams to pinpoint improvement ideas
Qualifications :
Qualifications
What were looking for
8 or more years of development or technical support experience in a Tech/FinTech company
Have experience leading and managing a team of technical professionals
Have payments experience would be advantageous
Understanding of API REST webhooks and logs is required
Coding skills in at least one of these languages: Java Javascripts PHP Python Go C#
Experience with Node.js React is a plus
Knowledge in iOS/Android is a plus
Excellent communication skills ability to build and maintain strong relationships with merchants and internal stakeholders
Ability to work in a customerfocused and targetdriven environment
Good in speaking and writing in both English and Chinese and in speaking mandarin
Additional Information :
Apply without meeting all requirements statement
If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.
When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.
Take a peek inside life at Checkout.com via
- Our Culture video
- Our careers page
- Our LinkedIn Life pages bit.ly/3OaoN1U
- Our Instagram
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
