VP Global Customer Success
VP Global Customer Success
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Job Description
CyberArk is seeking an experienced and strategic Vice President of Global Customer Success to drive our customer engagement and success initiatives on a global scale. This executive will lead a team responsible for ensuring our customers realize the full value of CyberArks solutions fostering longterm relationships and maximizing customer satisfaction retention and growth.
Key Responsibilities:
Leadership & Strategy:
- Collaborate with the VP of CS Strategy & Excellence and execute against the CS strategy created by the CS Strategy & Excellence leadership team.
- Lead mentor and inspire a diverse team of customer success professionals promoting a culture of excellence and customercentricity.
Customer Engagement:
- Build and maintain strong relationships with key customers ensuring their needs are met and expectations exceeded.
- Champion customer feedback and insights to drive product enhancements and service improvements.
CrossFunctional Collaboration:
- Collaborate with Sales Product Management and Marketing teams to ensure a seamless customer experience and drive customer success initiatives.
- Act as the voice of the customer within CyberArk advocating for their needs and priorities.
Performance Metrics:
- Define and track key performance indicators (KPIs) related to customer success satisfaction retention and expansion.
- Regularly report on customer success metrics and initiatives to the executive team highlighting successes and areas for improvement.
Growth & Innovation:
- Develop and drive systemic processes to identify opportunities for upselling and crossselling CyberArk solutions based on customer insights and business needs.
- Stay informed on industry trends and best practices in identity security to continuously innovate and enhance the customer success approach.
#LIHEH
Qualifications :
- 10 years of experience in customer success account management or related roles with at least 5 years in a leadership capacity.
- Proven experience in the cybersecurity or identity management space with a deep understanding of customer needs and challenges.
- Strong analytical skills with a datadriven approach to decisionmaking and performance evaluation.
- Exceptional communication negotiation and relationshipbuilding skills.
- Ability to thrive in a fastpaced evolving environment and adapt to changing business needs.
Additional Information :
We are proud to foster a diverse and inclusive workplace where every individuals unique background perspective and contribution is celebrated. We believe that by embracing diversity we drive innovation and create a stronger more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race colour age religion sex sexual orientation gender identity or disability. Upon conditional offer of employment candidates are required to complete a comprehensive background check as per our internal policy.
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
