Customer Success Engineer
Customer Success Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Customer Success Engineer (CSE) is a technical customerfacing role critical to ensuring the success and satisfaction to CyberArks customers. As a CSE you are an ondemand technical expert stepping in to assist customers with advanced questions deliver solution demonstrations support integrations and guide deployments. Your expertise bridges the gap between technical implementation and business needs enabling customers to achieve their objectives efficiently and securely. By partnering with Customer Success Managers (CSMs) and Account Executives (AEs) you help solve complex challenges optimize customer environments and drive adoption of CyberArks solutions.
Responsibilities:
- Act as a trusted technical expert for customer engagements initiated by CSMs or AEs addressing complex technical challenges questions and requests.
- Showcase Venafis capabilities through tailored demos guide scalable machine identity solutions support deployments across environments and resolve technical issues to ensure customer satisfaction.
- Deliver technical workshops enablement sessions and best practices to help customers optimize their Venafi implementations.
- Support DevOps and automation initiatives helping customers integrate Venafi solutions with CI/CD pipelines and tools such as Jenkins Docker Kubernetes and Ansible.
- Collaborate with internal teams to provide feedback and insights on customer needs helping to shape the future of Venafis products and services.
- Stay current with industry trends emerging technologies and Venafi product updates to deliver cuttingedge guidance to customers.
#LIHEH
Qualifications :
- 3 years of experience in customerfacing technical roles such as solution engineering technical support or professional services.
- Handson experience with Venafi products including TLS Protect CodeSign Protect SSH Protect ZeroTouch PKI TLS Protect Cloud TLS Protect for Kubernetes.
- Strong understanding of PKI TLS/SSL protocols and cryptographic standards.
- Proficiency in scripting and automation (e.g. PowerShell Python Ansible).
- Familiarity with DevOps and CI/CD tools (e.g. Jenkins Docker Kubernetes).
- Handson experience with Kubernetes and certmanager for certificate management and orchestration.
- Knowledge of cloud platforms (e.g. AWS Azure Google Cloud) and key management services (e.g. Azure Key Vault).
- Experience with encryption SSH key management and code signing practices.
- Familiarity with identity and access management (IAM) tools and frameworks.
- Exceptional communication and presentation skills capable of simplifying technical concepts for nontechnical audiences.
- Proven ability to manage multiple technical projects and prioritize tasks in a fastpaced environment.
- Bachelors degree in Computer Science Information Technology or a related field or equivalent work experience.
Additional Information :
We are proud to foster a diverse and inclusive workplace where every individuals unique background perspective and contribution is celebrated. We believe that by embracing diversity we drive innovation and create a stronger more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race colour age religion sex sexual orientation gender identity or disability. Upon conditional offer of employment candidates are required to complete a comprehensive background check as per our internal policy.
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
