Manager SMB Customer Success

Were looking for a Manager of Customer Success to help lead scale and inspire a team of accomplished individuals committed to providing longterm value to Procores customers. Procores Customer Success team is instrumental to longterm profitability by driving adoption while providing a worldclass customer experience.

As a Manager of Customer Success youll partner with leadership to create strategic plans and set goals aimed at product adoption and logo retention targets for our Specialty Contractor customers while delivering results within budget and on time. In this role youll focus on evolving our current processes to scale at hypergrowth speeds while leading and developing a team that embraces Procores values of Openness Optimism and Ownership.

This role will be based in our Heredia Costa Rica office and requires working onsite three days per week. Were looking for someone to join us immediately.

What youll do:

• Oversee a team of highperforming Customer Success Engineers make datadriven recommendations to our customers on how they can optimize the value of Procore based on customer analytics and industry best practices.

• Manage KPIs milestones and longterm goals supportive of the overall company strategic objectives for revenue growth gross and operating margins

• Collaborate crossfunctionally with various partnering teams as well as broader leadership and executives

• Develop and implement strategies that create a learning environment attract and retain top performers reduce time to proficiency and scale the team

• Support the development of leaders reporting to you by providing coaching and career development opportunities

• Create and foster a companywide culture of Customer Success across the organization (Marketing Product Sales Finance Executive)

• Up to 15% travel to client sites industry events and other Procore offices

What were looking for:

• 3 years of experience in a management or supervisory position for software Customer Success/Service Teams (i.e. Onboarding Specialists Implementation Managers Customer Success Managers etc.)

• Understanding of basic SaaS and business metrics with the knowledge of how to modify strategic plans to deliver against targets; proven track record of delivering results for the business

• Customer support or implementation services experience on SaaS software platforms including onboarding training and client relationships

• Deep understanding of value drivers in recurring revenue business models with experience managing or working within revenuefocused teams at a SaaS company is preferred

• Enthusiastic and creative leader with the ability to inspire and motivate others

• Influence through persuasion negotiation and consensusbuilding

• Empathy for customers and passion for revenue and growth

• Analytical and processoriented mindset with a desire for continuous learning and improvement

• Understanding of the construction industry across different verticals (general contracting subcontracting real estate development etc.) is a plus

• Proficient in English

Additional Information :

About Us

Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a diverse dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.

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