OTC Customer Support Analyst
OTC Customer Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
What you get to do in this role:
As a Customer Support Team Member specializing in Orders and Collections you will play a pivotal role in ensuring the smooth and efficient resolution of customer inquiries and concerns related to orders and payments. You will collaborate closely with our Orders and Collections teams to provide timely and accurate support to our valued customers.
- Collaborate effectively with the Orders and Collections teams to streamline processes and improve customer experience.
- Provide outstanding customer service by addressing inquiries courteously efficiently and with a solutionsoriented approach.
- Maintain a high level of professionalism and empathy in all interactions with customers.
- Go above and beyond to exceed customer expectations and build longlasting relationships.
- Handle customer inquiries regarding outstanding balances payment plans and payment methods.
- Work closely with the Collections team to help customers set up payment arrangements and resolve paymentrelated issues.
- Ensure accurate recording of customer payments and update customer accounts accordingly.
- Respond promptly and professionally to customer inquiries related to order status tracking and delivery information.
- Assist customers in placing modifying or canceling orders as needed.
- Assist in maintaining relevant and accurate customer master records while ensuring all internal controls and SOX policies are followed.
- Assist in resolving customer claims/issues and engaging with the correct internal departments including Sales and Sales Operations to ensure timely resolution in any customer dispute with a strong focus on providing excellent customer service.
Qualifications :
To be successful in this role you have:
- Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fastpaced environment.
- A demonstrated track record of success and initiative with the ability to work independently and collaboratively in a team environment showing a desire to grow professionally to support the current and future growth of ServiceNow.
- Highly focused on routine tasks.
- Organised with excellent time management skills and the ability to balance multiple responsibilities and meet necessary deadlines with limited supervision.
- Strong analytical skills and thorough research skills with outstanding followthrough.
- Welldeveloped problemsolving skills and ability to work across various functional teams to evaluate prioritize and address key issues.
- Exceptional interpersonal qualities the ability communicate effectively and work crossfunctionally
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
