Service Advisor - BMW of Monrovia
Service Advisor - BMW of Monrovia
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely friendly manner.
- Provides a complete and accurate written cost estimate for labor and parts. Establishes promised time.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Testdrive the vehicle or refer to the test technician as necessary.
- Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications using maintenance menus.
- Maintains a dealershipprescribed standard for hours per customer repair order written.
- Understands and follows federal state and local regulations such as those governing the disposal of hazardous wastes OSHA righttoknow etc.
- Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
(The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $17.05.)
Qualifications :
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- Two years of experience in a dealership position.
- General knowledge of vehicle mechanical operations.
- ASE certification preferred.
- Sales experience preferred.
- Professional personal appearance.
- Excellent oral and written communication skills.
- All applicants must be authorized to work in the USA
- All applicants must perform duties and responsibilities in a safe manner
- All applicants must be able to demonstrate ability to pass preemployment testing to include background checks MVR drug test credit report and valid driver license
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
