Reception Supervisor
Reception Supervisor
Posted on :
04-01-2025
Employer Active
1 Vacancy
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Job Description
The reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members.
They contribute to guests satisfaction by providing high quality services with a warm and friendly approach.
- Apply thorough working knowledge of the front office operations to include the front desk porters desk reception/cashiering procedures PABX functions and reservations.
- Develop a strong understanding of the functions of each department of the hotel physical layouts of the hotel facilities the key personnel and their roles daily functions and special events and conventions and groups currently in the house and due to arrive.
- Assist in conducting training for all Front Office employees.
- Direct daily front office operations.
- Greet and escort Very Important Guests (VIPs) and attend to their special needs as appropriate.
- Attend to credit problems.
- Ensure efficient and courteous porter service.
- Supervise front cashiers and help out with accounting problems.
- Patrol and inspect public areas during evenings to make sure everything is in order.
- Control hotel duty keys and floats whilst on duty.
- Supervise and support of the Front Office team.
- Assist with preparation of rosters ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit cheque transactions accounting and banking procedures issue of keys and guest confidentiality.
- Implement training programs for all employees conduct induction and skills training.
- Perform any other duties as directed by the Front Office Management.
Qualifications :
Qualifications:
- Previous experience in guest services department preferred
- Previous Property Management System experience preferred
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problemsolving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fastpaced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Fully flexible day and night
Additional Information :
Benefits
- Discounted hotel stays across the world with Heartist ALL Card.
- Free Bonus Breaks Voucher.
- Cycle to Work Scheme.
- Staff Uniforms Provided.
- Free Staff Car Park
- Meal provided whilst on duty.
- Double time bank holiday pay
- Vivup
Job Types: Full Time Permanent
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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