Reception Night Supervisor

RECEPTION:

 Welcomes guests as soon as they arrive with great care and attention

 Helps encourage customer loyalty by building friendly personalized relationships 

 Ensures that administrative procedures never take priority over guest relations

 Anticipates guests needs and takes them into consideration

 Handles any guest complaints and/or remarks; provides a response as soon as possible.

 Has an impeccable attitude which conveys the image of the brand and hotel 

 Completes all tasks linked to the guests arrival and departure in compliance with internal procedures

 Informs guests about any particular conditions or formalities during the stay and about the services offered by the hotel

 Handles phone calls and reservations

 Ensures that all the documents products and provisions needed for the department and/or guests are available and uptodate 

 Respects the procedures concerning invoicing and cash operations

FOOD & BEVERAGE:

 Take orders and payments

 Prepares snacks food drinks or breakfasts during operational hours

 Serves guests (provides waiter service and clears away) in the point of sale in line with the F&B concept (restaurant meeting room breakfast & bar)

Provides a high standard of service both in terms of welcome and waiter service

 Maintain hygienic food service techniques during service

*Prepare the breakfast buffet

Location

Working hours:

10 pm to 0630am (Mon Sun) depending on the rota.  Hourly rate 12.00/hour

Work Experience

Night auditor experience or hospitality experience minimum1 year.

*Good interpersonal skills guest oriented and service minded

Team spirit 

Good listening skills and ability to anticipate

Good presentation and confident speaking skills 

Dynamic

Sales oriented

Vocational qualification or diploma in hospitality food & beverage and/or any initial training

Good knowledge of Windows

Fluent in the local language; business English

Qualifications :

RECEPTION:

 Welcomes guests as soon as they arrive with great care and attention

 Helps encourage customer loyalty by building friendly personalized relationships 

 Ensures that administrative procedures never take priority over guest relations

 Anticipates guests needs and takes them into consideration

 Handles any guest complaints and/or remarks; provides a response as soon as possible.

 Has an impeccable attitude which conveys the image of the brand and hotel 

 Completes all tasks linked to the guests arrival and departure in compliance with internal procedures

 Informs guests about any particular conditions or formalities during the stay and about the services offered by the hotel

 Handles phone calls and reservations

 Ensures that all the documents products and provisions needed for the department and/or guests are available and uptodate 

 Respects the procedures concerning invoicing and cash operations

FOOD & BEVERAGE:

 Take orders and payments

 Prepares snacks food drinks or breakfasts during operational hours

 Serves guests (provides waiter service and clears away) in the point of sale in line with the F&B concept (restaurant meeting room breakfast & bar)

Provides a high standard of service both in terms of welcome and waiter service

 Maintain hygienic food service techniques during service

*Prepare the breakfast buffet

Location

Working hours:

10 pm to 0630am (Mon Sun) depending on the rota.  Hourly rate 12.00/hour

Work Experience

Night auditor experience or hospitality experience minimum1 year.

*Good interpersonal skills guest oriented and service minded

Team spirit 

Good listening skills and ability to anticipate

Good presentation and confident speaking skills 

Dynamic

Sales oriented

Vocational qualification or diploma in hospitality food & beverage and/or any initial training

Good knowledge of Windows

Fluent in the local language; business English

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

Additional Information :

Whats in it for you:

Benefits
Attractive Bonus Scheme; Pension Scheme; The Accor Bienvenue Card : A Discount Card to be used in Accor Hotels World Wide and Selected partners; Bonus Break: Complimentary stays in UK hotel; Family and Friends Voucher; Double paid on bank holidays; Training & Development; Additional holidays with service 20 5 years; International Development Opportunities; Employee Advisory Service; Childcare Vouchers; Eye care vouchers; Meals on duty; Uniforms & Shoes

Internal Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

Remote Work :

No

Employment Type :

Fulltime