Front Office Manager
Front Office Manager
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Job Description
The role will involve direct leadership of our Front Office along with the management of a 24hour hospitality operation. You will be tasked with ensuring the upholding of exceptional standards for every guest when checking in and out and throughout their stay with us. You will be responsible for ensuring all financial and booking transactions are completed correctly in a timely manner and in line with our brand standards and company procedures. You will be responsible for developing your team and ensuring guest satisfaction at all times. This will be a handson role and you will be expected to lead from the front and uphold the brand values.
What will you be doing
Ensures all Front Office policies and procedures are adhered:
- Coordinates management of the Front Office department while on duty to ensure a smooth operation and the highest level of guest satisfaction seeking feedback on guest satisfaction and responding directly back to guests who experience any issues
- Strong & effective communication with all other departments
- Provides guidance and motivation to the Front Office team creating an environment that allows colleagues to achieve job fulfilment and providing a path for career development with AccorHotels
- Responsible to balance operational administrative and colleagues needs
- Develops implements and maintains new incentives through the promotion of our loyalty program ALL to motivate colleagues and maximize hotel revenue
- Ensures effective utilisation & productivity of all colleagues through staff planning hiring scheduling & adhering to budget
- Adheres to and promotes the Companys Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment.
Qualifications :
Who are we looking for
- Previous experience in similar roles is preferable
- Friendly approachable with excellent customer service skills
- Attention to detail and exceptional organisational skills
- Strong team player and positive attitude
- Ability to work effectively under pressure
- Essential to be flexible with working hours
- Must already have the right to work in the UK
Additional Information :
What will you get
Having great people involves great rewards! As an employee of Accor you will be part of a world leading hospitality brand offering many other perks such as:
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- ... And much more !
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
