Client Services Specialist

Join Our Dynamic Client Services Team! 

Are you ready to be the goto person for exhibitors sponsors and colleagues while helping bring worldclass events to life As a Client Services team member youll be at the heart of our mission to deliver exceptional experiences. From assisting customers with booth guidelines and registration to collaborating on new ideas that elevate communication and service every day brings new challenges and opportunities to shine. Youll also get to see your hard work pay off at events both in the office and onsite! 

What Youll Do 

• Be a superstar responder by answering customer calls emails voicemails and chats within 24 business hours. 

• Get creative and proactive! Help craft exhibitor service kits refine event websites for ease of use and collaborate on cool new processes to delight customers. 

• Solve puzzles daily: diagnose concerns find solutions and make things happen across various platforms. 

• Be a connector coordinating schedules and sharing vital deadlines with exhibitors and operations teams. 

• Travel the world (or at least to some amazing events)1015% of the timeto help onsite as a floor manager info desk lead or operations guru. 

• Dive into vendor partnerships contribute ideas and manage exhibitor service kits to ensure all guidelines and safety regulations are crystal clear. 

Qualifications :

• A solid foundation: Youve earned an associate degree or have relevant experience in the field. 

• Experience in the action zone: At least 2 years of customer service event coordination or managing exhibitors means youre no stranger to fastpaced environments and multitasking. 

• Techsavvy skills: Youre confident navigating systems platforms and tools to get the job done. 

• Master communicator: You have a way with words whether its email phone chat or facetofaceyour communication is clear professional and engaging. 

• A team players mindset: Youre comfortable juggling tasks working with multiple platforms and solving problems while keeping customers happy. 

• If youve got the experience skills and passion to bring creative solutions and positive energy to our team this role is made for you! 

• The salary for the position is between $48000 $50000

• This posting will expire on 31/12

Additional Information :

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at LifeAt.Informa.com

Our benefits include: 

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and we support a range of working patterns
• Great community: a welcoming culture with inperson and online social events our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and ondemand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years plus 10 national holidays a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount 
• Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more
• Recognition for great work with global awards and kudos programs 
• As an international company the chance to collaborate with teams around the world 

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application. 

At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information. 

See how Informa handles your personal data when you apply for a job here.

Remote Work :

Yes

Employment Type :

Fulltime