- Analyse and recommend improvements of the overall operations and efficiencies of IT Infrastructure (Network Server Cloud System Storage Backup etc.) to support current and meet future business requirements.
- Maintain a proactive approach in attending to users requests identify and troubleshoot problems enquiries provide advice and followthrough in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.
- Maintain the infrastructure health by performing daily monitoring patch updates configuration review and hardware replacement when is needed.
- Liaise with vendors to ensure projects services and tasks are implemented as per specification and timely manner.
- Prepare technical documentation system manuals workflow processes procedures and guidelines and update according to SOP.
- Ensure the completion of new equipment setup or configuration changes according to the maintenance schedule or recommended changes.
- Ensure Program and System Integration Testing is conduct effectively feedback is gathered and revisions are tested validated and documented.
- Assist in every related area of IT Infrastructure whenever required to ensure the continuous smooth running of the MIS department.
- To provide after hours support according to work requirements and job schedule.
- To perform any other tasks or assignments as directed by the management from time to time.
Qualifications :
Bachelors Degree in Computer Science Software Engineering or equivalent
Additional Information :
MFM is honored to receive the following awards:
2019 Human Resources Asia Recruitment Awards 2019 Best Onboarding Experience (Bronze)
2018 & 2019 HR Asia Best Companies to Work for in Asia 2018 (Malaysia Edition)
Remote Work :
No
Employment Type :
Fulltime