Team Leader Network Surveillance

As Team Leader Network Surveillance you will ensure assigned team effectively and efficiently carries out detection analysis troubleshooting escalation and resolution of all alarms outages and/ or faults on the network. 

Key Roles & Responsibilities

• Foster an enabling environment in which teammembers promptly and effectively react to all networkrelated faults per shift. 

• Coordinate activities and outputs of teammembers including providing onthejob training/ guidance ensuring strict compliance to escalation procedures and monitoring performance based on set objectives. 

• Review individual performance of teammembers and complete their appraisals in accordance with the companys performance appraisal procedures and timelines. 

• Assist teammembers in diagnosing and assigning difficult network problems. 

• Provide inputs in identifying teammembers training requirements and knowledge gaps. 

• Ensure that teammembers appropriate capture all incidents and updates on the companys ticketing application. 

• Escalate to and/ or follow up with Field Operations Team Leaders Regional Technical Operations Managers and Regional NOC Manager on trouble tickets and other outstanding faults (problems) for timely resolution. 

• Action all alarms and trouble tickets and ensure adherence to procedures. 

• Monitor the status and progress towards resolution of all opened tickets. 

• Provide critical data such as client support processes procedures and workflows into the NOC knowledge base. 

• Continuously search for innovative ways to improve quality of service to both internal and external customers. 

• Effectively coordinate teammembers on shift monitoring allocated portfolio and promptly reacting to and closing all networkrelated faults accordingly. 

• Ensure regular network update reports from the team are provided to relevant units. 

• Champion initiatives to automate all routine processes aimed at boosting efficiency. 

• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise. 

• Prepare and submit reports to the Regional NOC Manager on all matters relating to assigned team activities and performance. 

• Perform other tasks and duties as assigned by the Regional NOC Manager.

Functional Competencies:

• Fault Management & RootCause Analysis 

• Network Monitoring/ Availability/ Service Uptime Management 

• Network Tools Admin/ Management 

• Service Level Management 

• Data Analysis & Reporting 

Behavioural Competencies:

• Collaboration & Teamwork
• Workload Management

Qualifications :

• Bachelors degree in Computer Science Telecommunications Engineering or any related discipline. 

• Professional certifications such as CCNA CCNP etc will be an asset. 

• 7 years relevant experience in the telecoms industry. 

Additional Information :

Organizational Competencies

Customer Focus People demonstrating this competency understand & exceed our customers needs. They develop trusted reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development and work to create a collaborative and supportive operating environment.

Integrity People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold People demonstrating this competency are thorough in analyses & decisionmaking. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forwardthinking and ambitious.

Sustainability People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate and our sustainable strategy is structured around four pillars: ethics and governance environment and climate change education and economic growth and our people and communities.

Remote Work :

No

Employment Type :

Fulltime