Team Lead Settlement Operations
Team Lead Settlement Operations
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Job Description
Our client is a key player in the financial service sector. They are currently looking to hire a team lead settlement operations.
JOB OBJECTIVE:
Oversee settlement activities in line with regulatory compliance service delivery and control and liaising with internal and external parties for escalated resolutions
ACCOUNTABILITIES
1. Engage business units in areas of business and product development to give input on areas of settlement
2. Liaise with switching companies on escalated issues
3. Review and ensure all settlement and reconciliation transactions are done as at when due.
4. Oversee an effective dispute resolution process in line with regulatory standards in order to avoid loss of fund
5. Assist the Head of digital operations to ensure delivery of efficient support on all alternate channels.
6. Authorize account opening for collection accounts.
7. Resolve issues regarding recall of funds from other banks
8. Authorization of postings through bulk transactions and core banking application.
9. Oversee activities in interbank electronic funds transfers.
10. Develop initiatives for process improvement and digitization of processes.
KEY PERFORMANCE INDICATORS
FINANCIAL
Bank s PBT
CUSTOMER
Monthly customer satisfaction rating
PEOPLE
Learning Score
PROCESS & OTHERS
Quality of initiatives for process improvement
TAT on all settlement and reconciliation
Compliance with regulatory requirements with stipulated
time frame
Reconciliation of accounts under the unit
Value of account writeoff
RISK & CONTROL
Internal audit rating
Fraud and operational losses
REQUIRED COMPETENCIES
FUNCTIONAL/ TECHNICAL COMPETENCIES:
Knowledge of Card & Card operations
Knowledge of Banking
Operations
Marketplace Knowledge
Knowledge of payment systems
Interbank Settlement & Clearing
Operational Risk Management
Understanding of forex markets &
Operations
Stakeholder Management
EBanking Savvy
Knowledge of global business
environment
Communication
Product Knowledge
Knowledge of Extant Regulations
& Provisions
Data/Information Management
Negotiation
IT Appreciation & Application
GENERAL COMPETENCIES:
Presentation skills
Reporting
Quality Assurance
Financial Acumen
BEHAVIOURAL COMPETENCIES:
Interpersonal relations
Initiative
Decision quality & Problem solving
Time & SelfManagement
ORGANISATIONAL COMPETENCIES:
Attention to Detail (Excellence)
Continuous Learning
Drive for Results (Efficiency)
Customer focus
Employment Type
Full Time
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