Chief Operating Officer - Poland
Chief Operating Officer - Poland
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Job Description
Joining us as the COO of Poland you will take the lead in overseeing Customer Success Customer Care RevOps Finance and Patient Care operations within the Polish market. This role is centered on optimizing communication and processes across functions enhancing our customer success metrics and driving growth through strategic initiatives. Your focus will be aligning operational performance with our evolving business objectives ensuring seamless coordination across departments. The role will report to Piotr our CEO in Poland.
Objectives
Provide guidance and oversight to the different functions and enhancing autonomy and operational efficiency.
Ensure that all operations from customerfacing teams to backoffice functions are aligned with the companys evolving business objectives.
Continuously evaluate the companys performance making necessary adjustments to meet shifting market and business demands.
Manage the integration of customer success initiatives for recent and future acquisitions to align with the companys core value drivers.
Be a visionary leader with a handson approach to effectively spearhead operational enhancements and tackle intricate problemsolving challenges.
Qualifications :
Attributes & experience were looking for
- SaaS Business Model Expertise Strong understanding of SaaS business models with healthcare and SMB sectors as additional advantages.
- Relevant Customer Success Experience Proven experience in core operations such as onboarding account management and retention with a strong focus on expansion within the SMB segment.
- Visionary Leadership Ability to inspire and lead teams while also diving deep into operational details to understand and resolve issues effectively.
- Ability to dive deep Skilled in using datadriven models to cut through complexity structure analyses effectively and prioritize key issues for resolution
- Learning attitude You are open to learn anytime from our customers and from the team.
- Global scaling experience Demonstrated ability to work collaboratively in a crossfunctional setup balancing global strategies with local execution need.
- Focus on results You excel in impactful tactics you put plans into action fast.
Additional Information :
Intro call with the Docplanner Global Executive Search team SHL
Interview with Piotr CEO Poland & Aleksandra Head of People Experience
Business Exercise incl. a few hours of preparation time and a 1h working meeting with Piotr and Carlos Global COO to discuss your thoughts and findings exactly as if you were working here already
Final face to face meetings with the Warsaw team and our leadership
Offer (subject to references)!
This is a hybrid role based in Warsaw (2 days a week in office).
For internal applicants please ensure your managers green light before applying. Thank you! :)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
