Internship eCommere AlphaTauri

CUSTOMER SERVICE INSIGHTS

As an eCommerce Intern youll analyse our customer emails/calls to be able to find issues and improvement areas as well as cluster the emails to find patterns of behaviour. Additionally youll work with the customer service team to build a data bank of customer service and cluster relevant customer groups.

CUSTOMER DATA INSIGHTS

Youll work with Google Analytics and screen our website audit to identify improvement areas. Based on that youll be able to come up with recommendations on how to increase customer experience on our webshop.

SOCIAL MEDIA COMMUNITY QUESTIONS

Another area of your responsibility will be to analyse the comments and questions received on social to document patterns and behaviours of customers.

WEBSHOP MANAGEMENT

In this internship youll be supporting the team in daily tasks to keep our two webshops running smoothly. Additionally youll work closely with our content team supporting them in creating the right content for our webshop.

Qualifications :

First experience in tracking tools (e.g. Google Analytics) is a plus

Selfmotivated and fast learner

Solution oriented mentality

Keen eye for detail

Excellent analytical and organizational skills

Very good verbal and written communication skills

Transparent and handson personality with ability to work independently

Additional Information :

As an employer we value diversity and support people in developing their potential and strengths realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age skin colour religion gender sexual orientation or origin.

Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position which is 2.09500 gross per month.

Remote Work :

No

Employment Type :

Fulltime