Systems Engineer
Systems Engineer
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Job Description
Responsibilities:
- Local and remote support of ServersandVMs. Support ourapplications both onpremorcloudbasedincluding email VPNcollaboration softwareandencryption software.
- Take ownership of assigned tickets and track to resolutionwhile meetingSLAs.
- Create support tickets with our vendors/service providers to resolve issues reported by ouremployees.
- Good Active Directory and Azure Active Directory administration skills work with GPOs OU and Groups.
- Help with network issues (HTTP DNS DHCP TCP/IP stack with known ports and basic commands)
- Support Azure AWS VMware and HyperV environments
- Document ticket resolution and write procedures for the helpdesk knowledge base.
- Involvement in M&A project work
- Experience in Office 365 Gsuite and other common workplace management systems
- Ability to support Mail OneDrive Sharepoint and Teams migrations
- Ability to consolidate vendors and applications with corporate counterparts
- Ability to migrate physical and virtual infrastructure to the Azure and AWS cloud
- Additional support required to comply with vendor customer and regulatory requirements
- Ability to support Intune migrations
- Minimal travel possibly international will be expected
Qualifications :
- 35years of experience in a similar role (System Engineering) and have experience with project management systems.
- Handson experience withlaptop and server hardware troubleshooting VOIP and phone technologies antivirus systemsand imaging/patching software.
- Ability to multitasktickets and projectswhile maintaining a high level of customer satisfaction.
- Strong and effective written verbal and presentation skills with the ability to collaborate with team members at all levels of the organization.
- Must have a strong diagnostic and problemsolving abilities in addition to the ability to learn and understand environments then make suggestions for improvement
- Fast learner positive creative and flexible.
- Peopleoriented with excellent customer service and good communication skills verbal and written with particular attention to detail
- Stays current with emerging technologies and industry best practices.
- Must be a team player willing to make every effort to make the team a success.
- Must be self sufficient with the ability to take direction and see assignments through completion
- Willingness to be flexible in work schedule dependent on business needs
Additional Information :
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team InsightSoftware (wistia.com)
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
Learn more about our highenergy highperformance global team. Work With Us
insightsoftware About Us: Hear From Our Team InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware where permitted by country state/province.
At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
