Customer Support Represemtative
Customer Support Represemtative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We seek a matured skilled and experience Remote Customer Support Represemtative to plays a crucial role in providing exceptional customer service and support to our clients. This position involves handling customer inquiries resolving issues and ensuring customer satisfaction. Additionally the Customer Support Agent will be actively involved in overdue collections account receivables and debt collections.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via various communication channels
Provide accurate information and assistance to customers regarding products and services
Resolve customer issues efficiently escalating complex cases as necessary
Maintain detailed records of customer interactions and follow up on outstanding matters
Manage overdue collections including contacting customers with outstanding payments and negotiating payment arrangements
Handle account receivables tasks such as invoicing payment processing and monitoring outstanding balances
Conduct debt collection activities working with customers to secure payment and resolve outstanding debts
Identify opportunities for process improvement and contribute to enhancing the overall customer experience
Adhere to company policies procedures and regulatory requirements at all times
Qualifications:
High school diploma or equivalent; additional education or certification in customer service is a plus
Proven experience in customer service call center operations or related fields
Strong communication skills and the ability to interact effectively with customers
Proficiency in using computer systems CRM software and office applications
Excellent problemsolving abilities and attention to detail
Ability to work efficiently in a fastpaced environment and meet deadlines
Prior experience in overdue collections account receivables or debt collections is preferred
Qualifications :
High school diploma or equivalent; additional education or certification in customer service is a plus
Proven experience in customer service call center operations or related fields
Strong communication skills and the ability to interact effectively with customers
Proficiency in using computer systems CRM software and office applications
Excellent problemsolving abilities and attention to detail
Ability to work efficiently in a fastpaced environment and meet deadlines
Prior experience in overdue collections account receivables or debt collections is preferred
Additional Information :
Flexible work hours
Companysponsored events
Paid volunteer days
Educational opportunities
Remote work options
Commuter benefits
Remote Work :
Yes
Employment Type :
Parttime
Employment Type
Remote
