Bilingual Technical Support Specialist
Bilingual Technical Support Specialist
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Job Description
Our client a highlyrated and trusted business in Allen Texas is seeking a bilingual (English and Spanish) Technical Support Specialist with a passion for technology problemsolving and providing exceptional internal customer service. This role involves working closely with the team and the President to understand current processes and collaboratively build better systems using technology. The ideal candidate will also serve as a partner to contractors when needed supporting seamless operations and ensuring that all technologyrelated issues are resolved efficiently. The position requires a detailoriented techsavvy individual with administrative and customer service experience and a strong ability to implement innovative solutions.
Major Duties and Responsibilities:
Customer Service and Technical Assistance
- Act as the primary contact for internal customer service related to technical issues including responding to phone calls emails and texts.
- Collaborate with team members to identify challenges and resolve technical issues ensuring efficient operations and satisfaction.
- Partner with contractors when applicable to address technology needs and improve collaboration on systemsrelated projects.
System Optimization and Problem Solving
- Work closely with the team and President to analyze current processes and identify areas for technological improvement.
- Develop and implement strategies to enhance existing systems and build new more efficient processes.
- Use a proactive approach to identify and solve problems related to software and internal tools.
Process Optimization
- Collaborate with teams to understand operational pain points and develop Airtablebased solutions to address them.
- Build dashboards and reports in Airtable to provide actionable insights and track key performance indicators (KPIs).
- Partner with the team to design and execute technologydriven projects that align with operational goals.
- Support database management process automation and system optimization to streamline workflows.
- Provide handson assistance to contractors and internal staff for projects requiring technological expertise.
Training and Documentation
- Create userfriendly guides training materials and process documentation to support staff in leveraging technology effectively.
- Conduct training sessions to enhance the team s understanding of internal tools and ensure consistent usage.
Supervisory Responsibilities
No direct reports
Requirements
Physical Demands
The physical demands described here are representative of those that are typical of the job and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is occasionally required to stand walk sit use hands to type handle objects tools or controls reach with hands and arms climb stairs talk or hear.
Position Type and Expected Work Hours
This is a fulltime position. Days and hours of work are Monday through Friday 8:30 a.m. to 5 p.m. but may be flexible as agreed upon between executive management and employee. On call availability and periodic additional time including nights and weekends or as job duties demand.
Travel Requirements
Required Education and Experience
- Bilingual: Proficiency in English and Spanish (required).
- Minimum of 35 years of experience in customer service administrative roles or technical support.
- Strong technical aptitude with a passion for technology problemsolving and continuous improvement.
- Proven ability to work collaboratively with diverse teams and adapt to dynamic environments.
- Exceptional communication and interpersonal skills with a focus on internal customer service.
- Experience with databases system automation and related technologies.
- Detailoriented with excellent organizational and multitasking abilities.
- Demonstrated job stability and commitment to longterm growth.
- Familiarity with commercial cleaning services or janitorial industry is advantageous.
- Familiarity with ABM (Apple Business Manager).
- Familiarity with ERP systems and Airtable.
This job description is not a comprehensive list of all assigned duties responsibilities or aspects of the job and may be amended at any time at the sole discretion of the client.
Benefits
Why This Role
- Work on exciting projects that make a real difference.
- Be part of a collaborative team that values innovation.
- Competitive salary and opportunities for growth.
Airtable
Employment Type
Full Time
