Online Reputation Management
Online Reputation Management
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
About the role: We are looking for a selfmotivated and result oriented creative professional to join us as a Executive Brand Reputation Management
Responsibilities: (Including not restricted to)
- Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
- Build and maintain a strategy for monitoring and managing feedback on all social media channels online directory review sites and search engine business sites.
- Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications to enabled devices and community engagement.
- Monitor and respond to social reviews and engagement.
- Maintain listings on search engines online directories and ratings/review sites.
- Facilitate online company and physician reviews and endorsements.
- Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
- Track analyze and report online reputation results.
- Identify and provide insight for trends questions opportunities and escalate issues to appropriate teams.
- Identify opportunities to optimize online reputation management on various review sites
- Manage and solicit reviews.
- Prepare clear concise and professionally written public responses to customer feedback left on social media and review websites.
- Monitoring and adjusting to industry trends changes within the social media landscape reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.
- Generate and meet timelines for agreed reports
Qualifications :
Ideal Candidate Profile:
- Any Graduate or Undergraduate
- Strong internal coordination iron clad integrity.
- Entrepreneurial and possess a proactive approach with a strong bias for action
- A deep desire and commitment to create truly outstanding output at all times
- Should be a visionary
Additional Information :
Shifts: Rotational Shifts including night shifts (5 days working)
Week Off: Rotational (any 2 days in the week could be split or consecutive)
Note: Its a Work from Office Opportunity
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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