Customer Experience Manager 500 pm - 200 am IST Shift - Bangalore India
Customer Experience Manager 500 pm - 200 am IST Shift - Bangalore India
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Job Description
THE ROLE
Youll be the first point of contact and voice of MPOWER for our applicants and borrowers from all over the world. Your focus will be to own the student relationship and deliver a superior experience with each and every interaction with the student. Your responsibilities will include but are not limited to:
- Delivering the highest quality of service to customers by addressing their queries thoroughly and accurately via chat email and phone
- Contacting existing and potential customers to explain MPOWERs unique product and assisting them in completing the application
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales
THE QUALIFICATIONS
- Bachelors degree in a related field or higher
- Minimum 12 years of B2C local or international customer service or support experience in a hightouch fastpaced environment
- Prior work experience within financial services and/or higher education industries will be a distinct advantage though not mandatory
- Must have prior experience in a sales oriented and/or targets driven environment
- Passion for customer service and relationship management with an innate sense of service and empathy for others
- Analytically driven with an ability to interpret and derive insights from data
- Outstanding written and verbal communication skills in English and comfortable interacting with customers via multiple communication channels.
- Exceptional organizational skills and attention to detail
- A proficiency in other foreign / international or regional Indian languages would be a plus
A passion for financial inclusion and access to higher education is a must as well as comfort working with a global team across multiple time zones and locations!
In addition you should be comfortable working in a fast growth environment meaning a small agile team fastevolving roles and responsibilities variable workload tight deadlines a high degree of autonomy and 8020 everything.
Qualifications :
Bachelors degree in a related field or higher
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
