Client Services Executive
Client Services Executive
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Job Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelors DegreeTravel Percentage :
0%Are you curious motivated and forwardthinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us and we believe in being part of a team that is open collaborative entrepreneurial passionate and above all fun.
What you will be doing:
- Answer all customer enquiries received via phone email or post and determine the customer concerns/problems and help to resolve any issues liaising with other teams as required.
- Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion.
- Understand AML/KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required.
- Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements.
- Participate in business process improvement activities to identify customers current and future needs to streamline current service offerings and proactively enhance the customer experience.
- Keep up to date on clients products market conditions and regulatory requirements and make suggestions that are in the best interest of the customer funds and enterprise.
- Adhere to all policies & procedure guidelines and customer service standards to achieve operational productivity and quality objectives.
- Perform activities related to departments mailing.
- May perform relevant operational or service adhoc requests assigned by leader.
What you bring:
- Bachelors Degree
- 2 to 4 years of experience with knowledge in transfer agency fund services or related financial areas preferred.
- Strong customer service experience
- Strong verbal and written communication skills in English and Chinese with a high attention to detail.
- Ability to work independently and within a team in a fastpaced environment and meet agreed turnaround times.
- Good organizational skills ability to multitask and perform under pressure whilst maintaining high standards.
What we offer you:
- Competitive salary
- Attractive benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern international work environment and a dedicated and motivated team
#LIOY1
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company.
#pridepass
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
