Team Lead
Team Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Team Lead will act as a contact point for all aspects of operations within their responsibility. Each Team Lead will have a team of 1015 Customer Service Specialists depending upon the call type they support.
Shift: 11am 7pm
Days off: Monday/Sunday
Required Language(s): French/English
Principal Responsibilities:
- The Team Lead will be supporting both the Roadside Assistance and Connected Drive in Canada.
- Each Team Lead will be responsible for meeting internal and external service level metrics and will be the point of contact for all Specialists on duty during their shift. The Team Lead will be the point of escalation for any situation on the production floor.
- The Team Lead owns service level achievement and quality improvements for the team and shift schedules. Performance followup and compliance with operational procedures thus ensuring operational excellence and continuous improvement is driven from the Team Lead level.
- Keep the team abreast of customer needs specifications targets development process design standards techniques and tools to support task performance.
Qualifications :
- Requirment: Must be fluent in French and English
- 2 5 years of Call Center Experience
- Experience managing Call Center Metrics and achieving service level goals
- History of managing direct reports without direct supervision
- Proficient in Excel Word Microsoft Outlook Email
- Excellent written and verbal communication skills
- Demonstrate computer literacy through a series of tests both remote and onsite
- Ability to work a flexible/rotating shift a mustweekends included
- Superior interpersonal team building and organizational skills
Additional Information :
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 9000 associates at 27 locations support national and international customers in more than 35 languages primarily from the automotive travel and transportation and logistics sectors. More information is available at
All your information will be kept confidential according to EEO guidelines.
BOSCH is a proud supporter of STEM (Science Technology Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
