Technical Specialist - Jr Network Manager
Technical Specialist - Jr Network Manager
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1 Vacancy
Job Description
Primary Purpose of the Position
Providing technical leadership and managementfor DHHS IT and customer voice and data networks. This position plans anddirect the work of others and manages projects through implementation. TheNetwork Manager is the toplevel IT position within the facility. This positionis responsible for budget oversight and planning and consulting with seniorleadership on the strategic direction for the organization.
The position may be reassigned as necessary tosupport the department s critical needs and changing priorities. On calltravel and overtime may be required dependent on client needs.
Knowledge Skills and Abilities Recommended for thisPosition
- This position requires experience managing anetworked environment a high degree of customer service teamwork effectivecommunications talent development organizational awareness businessmanagement and technical leadership. The employee should have experience innetworking tools and techniques. The employee must have experience in directclient contact.
- Provides configuration installation testingsecurity controls and maintenance of the network infrastructure includingswitches routers firewalls and wireless access points. This position is also responsible for Windowsserver configuration installation support advanced level troubleshootingsecurity feature implementation data safeguarding compliance and systemadministration.
- The position oversees the user environmentconsisting of a myriad of devices including telephone cable infrastructuredesktops laptops tablets mobile devices multifunction devices camerasystems access control systems and various other computer relatedsystems. These responsibilities includeconfiguring maintaining troubleshooting patching or migrating enduserdevices as appropriate and within security controls.
- Thorough knowledge of the capabilities of datacommunications hardware and a variety of computer hardware and software.
- Thorough knowledge of communications protocolssoftware and network architecture.
Responsibilities
- Oversee the user environment consisting of amyriad of devices including telephone cable infrastructure desktopslaptops tablets mobile devices multifunction devices camera systems accesscontrol systems and various other computer related systems. Theseresponsibilities include configuring maintaining troubleshooting patchingor migrating enduser devices as appropriate and within security controls.
- Plan and direct the work of others and manageprojects through implementation.
- Communicate effectively in oral and writtenform.
- Develop and maintain effective workingrelationships including vendors.
- Track and communicate operational metrics(including trending over time) and identify process and service improvementsopportunities.
- Participate with data or process owners onprojects such as refresh and consolidation strategies that includedinfrastructure technology updates and rollouts.
- Ensure that infrastructure (networksdatacenters servers and storage) incidents and problems are resolved in atimely and effective manner and reduce by analyzing root causes minimizingdisruption to business operations and adhering to SLAs on availability andresolution response times.
- Align with department/division counterparts toachieve standardized operations and ensure execution of IT policies.
Bachelor s degree in computer science computerengineering information systems management or a related curriculum from anappropriately accredited institution and five years of progressive experiencein telecommunications network management analysis or design or trafficengineering; or bachelor s degree from an appropriately accredited institutionand six years of networking related experience such as network design analysisor network management; or Associates degree in Electronics or Networking Technologyfrom an appropriately accredited institution and six years of networkingrelated experience; or an equivalent combination of education and experience.
Required/Desired Skills
Questions
Employment Type
Full Time
Key Skills
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