Customer Service Analyst
Customer Service Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
You will have responsibility for ongoing support of our clients after Experian Healthcare products have been implemented. As a Support Analyst you will be expected to respond to user questions regarding the operations of the Experian HealthCares Medical Necessity Authorizations Notice of Admissions and other products.
ESSENTIAL FUNCTIONS:
Accept initial client contact for support through different media channels online support tickets phone email and chat.
Logs all client contacts and issues.
Responsible for detailed firstlevel support troubleshooting and problem resolution where possible.
Assigns and categorize support tickets to appropriate functional areas.
Notifies clients of the status of their support tickets within agreed to Service Levels.
Verifies support ticket closure and ongoing client communications.
Work directly with clients Account Management Engineering and Implementation teams.
Participate in internal and client meetings.
Qualifications :
3 years of experience specific to Customer Support and Customer Service. (combination of experience and education may be considered)
Excellent communication skills and ability to speak clearly with technical and nontechnical clients is critical
Ability to work in a fast paced multi product support environment
Safeguard sensitive information
Highly analytical intensive research and reconciliation skills required
PC Internet and Microsoft Office experience is a must
Strong working knowledge of CRM platform (Salesforce) especially case management
Jira experience
Additional Information :
This is a permanent homebased role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical life and dental insurance Asociacin Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful inclusive and diverse team where people love their work and love working together. We believe that diversity equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole authentic self to work. For us this is The Power of YOU and it ensures that we live what we believe.
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LIREMOTE #LISA1
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
