Technical Support Coordinator
Technical Support Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Technical Support Coordinator provides technical support to Toyota and Bosch USAs inspections.
PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
- Data collection of Field Technical Reports (FTR) GTS and Event Data Retrieval (EDR) a from Field Inspectors.
- Toyotas main point of contact and support
- Perform quality reviews of the FTRs assist inspectors with writing FTRs
- Load FTRs into Toyotas database
- Assist Field Inspectors with difficult cases in capturing Crash Data Retrieval (CDR) downloads and/or Techstream
- Onboard new inspectors assist with establishing GTS subscription tool/equipment training
- Support for field inspectors regarding unusual/severe field conditions unusual/conflicting customer allegations
Qualifications :
KNOWLEDGE and EXPERIENCE:
Required:
- Automotive dealership collision repair salvage yard environment
- Automotive OEM field engineering quality improvement processes
- Automotive customer complaint handling
- Minimum 3 years Technical writing with product liability/arbitration awareness
Preferred:
- Working knowledge of Toyota TQCN database
- Technical Certification or related Associates Degree
SKILLS & ABILITIES:
Required:
- Basic laptop Word excel software program downloading
- Automotive hands on diagnostic skills critical problem solving
- Decisiveness ability to work autonomously
- Timely responsiveness to support field personnel
Additional Information :
Comprehensive Benefit Offering All benefits are effective DAY 1!
- Medical Dental & Vision
- Life and Supplement Life
- Long and Short Term Disability (after 30 days)
- Paid Time Off & Holidays
- 401K with generous company match
- In addition to 401K additional retirement benefit 100% company paid
- Annual bonus
- Tuition Assistance
- Paid Volunteer Time
- Associate Discounts on Bosch products like home appliances powertools thermal products like tankless water heaters and more
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
