Duty Manager
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
We are seeking a proactive and guestfocused Duty Manager you will act as the face of the luxury 5* hotel ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problemsolving skills will be critical in maintaining our reputation for outstanding hospitality.
Key Responsibilities:
- Act as the primary point of contact for guest inquiries concerns and feedback ensuring a prompt and satisfactory resolution.
- Oversee daytoday operations Shifts particularly during peak hours and ensure smooth coordination across departments.
- Lead and inspire the front desk concierge and guest services teams to deliver exceptional service.
- Handle escalated guest issues with professionalism and empathy.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Prepare and monitor accounts ensures correct account procedures are followed.
- Assist in training and mentoring staff to uphold the highest hospitality standards.
- Manage VIP 5* guest experiences ensuring personalized service and attention to detail.
- Ensure compliance with hotel policies procedures and standards.
- Prepare shift reports and communicate relevant details to the management team.
Qualifications :
- Degree in Hospitality Management or similar
- Work experience in Middle East in a 45 star hotels
- Work experience in supervisory roles in Front Office
- Excellent command of English language (both Oral and Written).
- Arabic language will be an advantage
- Knowledge of the OPERA Cloud system
- Highly organized career and result oriented with the ability to be flexible with hours days off assignment and additional duties.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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