Financial Services and Technology GTM - Program and Solution Manager

Overall Role 

As the Financial Services and Technology GTM Program and Solution Manager you will lead solution strategy and activation for Financial Services and Technology responsible for solution definition solution design solution delivery and scaling and solution tracking. This role is crucial in ensuring that our Financial Services and Technology solutions are successful.   

Key outcomes for the new leader 

• Solution execution: Drive endtoend solution success across the organization with expertise in Financial Services and Technology industry for solution development and operational rigor to execute  

• Program management: Drive crossfunctional teams to align on and execute solution delivery 

Core Responsibilities 

Execute solution strategy and activate the solution (working cross functionally with Industry GTM Industry Marketing Product Solution Consulting Solution Sales and other key stakeholders) including but not limited to: 

• Define the elements of a successful Industry solution and size of the prize including addressable market penetration and flagship customers for key Financial Services and Technology solution(s) 

• Oversee program delivery for technical solution design and product integrations including timelines dependencies risks 

• Manage and support execution and deliverables of the solution working closely with Industry GTM and other cross functional stakeholders including:solution firstcalldecks solution storyboard and demo delivery solution customer transformation stories other critical solution collateral and enablement content 

• Manage and support scaling of solutions across the org including: support successful solution enablement in the field support solution scaling with partners support collaboratively to ensure global alignment for sales and solution plays 

• Track and measure solution success 

Program manage across the team and work crossfunctionally to structure problems and drive actionable results: 

• Develop program scope and objectives actively manage roadblocks and risks and deliver on business outcomes. 

• Orchestrate program execution coordinate resources and deliverables across multiple workstreams and manage cross functional stakeholders. 

• Improve operational excellence through identification and execution of initiatives that create efficiency remove obstacles or create improved processes and approaches to the business 

• Provide regular updates on the program to senior management stakeholders 

Qualifications :

Candidate Experience: 

• 8 years of overall experience with 6 extensive experience in Financial Services Industry with business solutions experience you have supported in designing and executing that have innovated the industry  

• Effective communicator able to convey complex ideas in a clear concise manner both verbally and in writing; comfortable in business and technical discussions 

• High energy disciplined execution and prioritization skills and willingness to do whatever it takes to deliver results 

• Ability to work independently on assignments and complex issues 

• Experience in building trusting relationships and influencing others (incl. executive audiences) 

• Collaborative team player 

• Selfstarter who thrives and can multitask in fastpaced and often ambiguous environments 

• Experience in selfserving data through Tableau and / or PowerBI instances a plus 

• Expertise in the enterprise software/ SaaS industry a plus 

• Experience with ServiceNow a plus 

FD21

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $135300 $236800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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