Salesforce CTI Support Admin fmd
Salesforce CTI Support Admin fmd
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Job Description
Joining Enpals team as a Salesforce CTI Admin presents an exhilarating chance to spearhead growth initiatives while honing your skills in Salesforce administration and contact center management. If youre eager to tackle fresh challenges and drive meaningful change were eager to have you on board. Lets connect and be a part of a team of 20 Salesforce Specialists with lots of opportunities to grow and develop your skills.
You will:
- Assist in designing testing documenting and implementing approved changes and enhancements within the Salesforce environment.
- Collaborate with crossfunctional teams including Administrators Product Managers Developers QA and DevOps to optimize customer service processes and ensure seamless integration of contact center support into Salesforce.
- Take ownership of contact center and CTIrelated tasks including managing ring groups caller IDs lists campaigns and call flow monitoring.
- Functionally manage integration between the contact center and Salesforce ensuring smooth communication channels.
- Streamline customer service support processes and integration with other systems such as Microsoft Teams.
- Manage operational requests troubleshoot issues and collaborate with diverse user groups.
- Develop and maintain documentation on processes policies and application configurations.
- Conduct training sessions for business owners on new features and assist with rollouts.
Qualifications :
You bring:
- Experience in contact center environment or telephonyrelated work with knowledge of integrating contact center platforms with CRM solutions like Salesforce.
- Minimum 23 years of experience as a Salesforce Administrator or similiar roles ideally in Sales and Service Cloud.
- Strong analytical communication organizational and problemsolving skills.
- Ability to work effectively in a collaborative team setting.
- Curiosity about helping others and converting problems into solutions.
Additional Information :
- The chance to be part of a fastgrowing and futureoriented startup: we are one of the biggest players in the solar business.
- Help to make the world a bit better: we are all about green energy.
- Work with the best in the industry and grow with us: theres plenty of room for your ideas.
At Enpal we are proud of the diversity of our team. No decisions are made based on skin color religion or religious belief ethnic or national origin nationality gender identity sexual orientation disability or age either during recruitment or employment. We strongly encourage women neurodivergent people people of color and LGBTQ() people to apply. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
